Purchase page not working

A place to report problems and bugs in SharpCap
Forum rules


If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs

Please also read about Troubleshooting USB Issues before posting.

*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***

Please include the following details in any bug report:

* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
Post Reply
EdoCanarias
Posts: 1
Joined: Thu May 23, 2024 9:36 am

Purchase page not working

#1

Post by EdoCanarias »

Hello,
I tried clicking on the purchase license link but got the following error
"error":"Culture is not supported. (Parameter 'culture')\n4096 (0x1000) is an invalid culture identifier."
I get the same error clicking on the orange 14£ a year banner and selecting Sharpcap Pro -> Buy Sharpcap Pro from the menu.
Cheers
User avatar
admin
Site Admin
Posts: 13681
Joined: Sat Feb 11, 2017 3:52 pm
Location: Vale of the White Horse, UK
Contact:

Re: Purchase page not working

#2

Post by admin »

Hi,

thanks for reporting - it looks like it was trying to work out the best payment currency for you based on the language settings in the request from your browser and that calculation was failing. I have changed things so that in the event of a failure of that sort, it will default to GBP (but you can still change manually to EUR, USD, etc).

Anyway, try again now - it should work.

cheers,

Robin
Post Reply