SharpCap Forums

I just installed the new update 14310 and my touptek camera is no longer listed. even after rescanning, reinstalling driver, rebooting. There is an ascom option but that opens up an illegible configuration window, microscopically small font.
any suggestions?
Thanks
Brian

Hi,

my guess is that this isn't related to 4.1.14310, but there has been a thing recently where recent versions of Windows have been blocking the older drivers from ToupTek and some other brands of camera that they make. If the drivers have been blocked then nothing will see your camera.

Try checking in Windows device manager. Plug the camera in and you should see it appear in the list - it may be in cameras or tucked away in 'Universal Serial Bus devices'. If it has a yellow exclamation mark then it is not correctly configured, probably no driver can be loaded. Most ToupTek cameras (at least most recent models) do not actually require the toupcam.sys driver any more - they can work with a Microsoft built in driver called 'winusb.sys'. To change to winusb.sys, do the following...

Right click the device in device manager and choose 'Properties'
In the 'Driver' tab, choose 'Update Driver'
Choose 'Browse my computer for Drivers'
Choose 'Let me pick from a list...'
The list should include a winusb option - pick that and complete the driver update

cheers,

Robin

Hello Robin,

Windows 11 Pro, SC 4.1.14310.0 Touptek AE676M <= New camera Connected the camera to PC with Touptek cable, opened SC, nothing, camera not recognized. Same computer, opened ToupSky, there's the camera, connected, all settings work. The problem does not appear to be the USB cable or Windows. Please advise.

Cheers,
DaveO

Hi Dave,

try the very latest SharpCap 4.2 beta version (https://www.sharpcap.co.uk/sharpcap/sha ... p-4-2-beta). That includes a new update to the ToupTek SDK that isn't in 4.1 - maybe that is needed to support your camera?

cheers,

Robin

Robin,

The V4.2 Beta got it! Installed SC, plugged in the Touptek camera and there is was on the pick list. Controls working nominally so far in the daylight. It is going to be clear tonight in New Mexico so just in time to give the new camera a try.

Thank you for a great astronomy tool
Dave O

Hi Dave,

glad it is sorted - this can happen with cameras that are brand new models - the software also needs an update to support them.

Hope the clear skies give good results!

cheers,

Robin