Hi Robin,
Today I renewed my subscription for Sharpcap Pro, and received an e-mail receipt for it. However, I haven't received an e-mail yet with the new product key to put in. How do I get the new key?
Subscription renewal question - Sharpcap Pro
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Re: Subscription renewal question - Sharpcap Pro
Hi,
the new key should get sent out automatically as the payment confirmation comes through to our systems - if you haven't seen it, the first thing to do is to check any 'Junk' or 'Spam' folders in your mail application or with your email provider to see if it has ended up there. If still no sign then try our license recovery page at https://store.astrosharp.co.uk/Recovery - that will resend an email with the code to you (in a slightly different format that might get through even if the original was blocked as 'junk').
If you are still stuck, use the 'contact us' link at the bottom of the page to let me know the email used to purchase the license and I will dig further.
cheers,
Robin
the new key should get sent out automatically as the payment confirmation comes through to our systems - if you haven't seen it, the first thing to do is to check any 'Junk' or 'Spam' folders in your mail application or with your email provider to see if it has ended up there. If still no sign then try our license recovery page at https://store.astrosharp.co.uk/Recovery - that will resend an email with the code to you (in a slightly different format that might get through even if the original was blocked as 'junk').
If you are still stuck, use the 'contact us' link at the bottom of the page to let me know the email used to purchase the license and I will dig further.
cheers,
Robin