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I've broken it
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If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs
Please also read about Troubleshooting USB Issues before posting.
*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***
Please include the following details in any bug report:
* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
I've broken it
I've been uninstalling and reinstalling different versions to try and troubleshoot some problems I've been having with my Toupcam 2600c and I seem to have broken the install somewhere along the way and now I get this message and and I can't install a new version or uninstall the old (which now won't open either). Is there an installation clean up tool?
Re: I've broken it
Hi Haití,,
Try repairing with MS install tool https://support.microsoft.com/en-us/top ... f927e1eb4d
Eduardo
Try repairing with MS install tool https://support.microsoft.com/en-us/top ... f927e1eb4d
Eduardo
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Re: I've broken it
Hi,
I think what has happened is that some of the files that form part of the install - that Windows should keep handy while the product is still installed - have gone missing. That means that when you try to uninstall, it goes looking for those files to work out what the uninstall should actually do, and can't find them - giving you the error that you are seeing.
The fix for this is usually fairly simple - check the exact version number that you have installed and find the installer for that version number. If you have previously downloaded it then it may still be in your downloads folder, otherwise download it again from our downloads page. Then re-run the installer for that version and it should prompt you to repair or uninstall (since it will spot that it is already installed). Both should work, since it can find the files that it was previously missing from the download. You can either uninstall directly, or (I think) repair, then the normal uninstall should work.
cheers,
Robin
I think what has happened is that some of the files that form part of the install - that Windows should keep handy while the product is still installed - have gone missing. That means that when you try to uninstall, it goes looking for those files to work out what the uninstall should actually do, and can't find them - giving you the error that you are seeing.
The fix for this is usually fairly simple - check the exact version number that you have installed and find the installer for that version number. If you have previously downloaded it then it may still be in your downloads folder, otherwise download it again from our downloads page. Then re-run the installer for that version and it should prompt you to repair or uninstall (since it will spot that it is already installed). Both should work, since it can find the files that it was previously missing from the download. You can either uninstall directly, or (I think) repair, then the normal uninstall should work.
cheers,
Robin