attached screenshot and log file.
Hi Carlo
- Immagine 2024-10-09 180904.jpg (33.4 KiB) Viewed 386 times
Error installing latest Version 4.1.12637.0 (64-bit)
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If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs
Please also read about Troubleshooting USB Issues before posting.
*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***
Please include the following details in any bug report:
* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
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CarCarlo147
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Error installing latest Version 4.1.12637.0 (64-bit)
Hi Robin, I was installing the new October 7th version when I got this error during installation.
attached screenshot and log file.
Hi Carlo
attached screenshot and log file.
Hi Carlo
- Attachments
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- SharpCap_4.1_(64_bit)_20241009180752.log
- (12.53 KiB) Downloaded 9 times
Carlo Mollicone
https://www.astroboh.it/
https://www.astroboh.it/
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CarCarlo147
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Re: Error installing latest Version 4.1.12637.0 (64-bit)
I can't uninstall previous version V4.1.12342
same thing when I try to run "repair installation" in attached log
same thing when I try to run "repair installation" in attached log
- Attachments
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- SharpCap_4.1_(64_bit)_20241009184728_Repair.log
- (8.56 KiB) Downloaded 15 times
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- SharpCap_4.1_(64_bit)_20241009181709_Uninstall.log
- (10.31 KiB) Downloaded 16 times
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- Immagine 2024-10-09 184332_Uninstall.jpg (42.39 KiB) Viewed 384 times
Carlo Mollicone
https://www.astroboh.it/
https://www.astroboh.it/
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CarCarlo147
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Re: Error installing latest Version 4.1.12637.0 (64-bit)
Hi Robin, in the end, I don't know how, by updating windows (it had just been updated to 24H2) by restarting several times, in the end I managed to uninstall the previous version first, and then install the latest one.
Greetings Carlo
Greetings Carlo
Carlo Mollicone
https://www.astroboh.it/
https://www.astroboh.it/
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admin
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Re: Error installing latest Version 4.1.12637.0 (64-bit)
Hi Carlo,
yes, it all seems to come down to the uninstall of the previous version failing (this gets run as part of the upgrade, so it will cause the upgrade to fail too). There's often a larger log file alongside the ones you posted that contains the detail of the failed MSI install/uninstall attempt, but since you have resolved the issue it's probably not worth worrying about.
One trick that can often help in a 'failed to uninstall' situation is to re-download the installer for the version that you are trying to uninstall, run the installer and choose to uninstall from there. That uses the freshly downloaded copy of the installer for the uninstall process, which can help if the files cached on your PC have been lost or damaged.
cheers,
Robin
yes, it all seems to come down to the uninstall of the previous version failing (this gets run as part of the upgrade, so it will cause the upgrade to fail too). There's often a larger log file alongside the ones you posted that contains the detail of the failed MSI install/uninstall attempt, but since you have resolved the issue it's probably not worth worrying about.
One trick that can often help in a 'failed to uninstall' situation is to re-download the installer for the version that you are trying to uninstall, run the installer and choose to uninstall from there. That uses the freshly downloaded copy of the installer for the uninstall process, which can help if the files cached on your PC have been lost or damaged.
cheers,
Robin