License purchase but no polar align available

[TheMadLawyer]

Bought my license on 8/7/2024, it functioned fine on 8/7/2024, PA worked fine, but launch program on 8/12, and PA is shaded. License says VALID under help. Re-entered license, No PA. Throwing shade. Closed out, relaunched. No PA. More shade. Tried again. No joy. So following Einstein's other famous theory, the one that defines insanity, decided to to see if I could send an email for support. Found none. Found this forum. Posting here.

Kind regards,
Stephen Kennedy, aka TheMadLawyer


(And I'm not "angry mad" I follow the British meaning as in kind of eccentric. Dig me?).

[admin]

Hi Stephen,

my guess is that the second time around you didn't open the camera first, which means that all the 'good stuff' in SharpCap would be disabled in the menus, since they all require a camera to be selected first So... hopefully selecting your camera first will sort everything out!

I have also taken the liberty to slightly edit your post above to remove your email address from public view - email addresses in forum posts will tend to get picked up over time by spammers and you will find the amount of junk email you receive will increase even further.

cheers, and clear skies!

Robin

[TheMadLawyer]

Thank you! i will make a note of that and try again when I can do more imaging.