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I just repurchased the license... it crashes and does not work!!!

Posted: Wed Oct 28, 2026 3:24 am
by jjvillegas
What a deception. I stopped buying the license, I decided to give it another chance and I am getting disappointed. It crashes, it is unresponsive, it looses connection with the USD Drive, etc.

I want my money back!!!!

Re: I just repurchased the license... it crashes and does not work!!!

Posted: Wed Oct 28, 2026 7:38 pm
by admin
Hi,

please reply to your license email with more details. While we want every customer to be satisfied, we do make sure that pretty much all of the features of the product can be tried and tested before purchasing the Pro License, so our T&Cs make it clear that refunds are available only in exceptional cases.

thanks,

Robin

Re: I just repurchased the license... it crashes and does not work!!!

Posted: Wed Oct 28, 2026 11:28 pm
by jjvillegas
thst is all you need to say, never buying a license from you again...

Re: I just repurchased the license... it crashes and does not work!!!

Posted: Thu Oct 29, 2026 2:50 pm
by admin
Unfortunately your initial post contained none of the details that we would need to even start to try to solve the problem, and it was clear that you would prefer a refund to any other possible outcome.

I've now sent a full refund for your most recent purchase. Hope that you find some alternative software that works reliably for you.

Robin