Unable to obtain image

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Halfstar
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Joined: Thu Jun 14, 2018 10:16 pm

Unable to obtain image

Post by Halfstar » Thu Jun 14, 2018 10:32 pm

We just purchased a ZWO ASI290, and a new Dell laptop, downloaded the Sharpcap software and drivers for the camera
When we open up Sharpcap and select the camera, adjust the gain, we can not get an image, have looked at the manual and can not figure out what to do. We are new to Astrophotgraphy
Is there a video tutorial for beginners learning how to use Sharpcap

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admin
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Re: Unable to obtain image

Post by admin » Fri Jun 15, 2018 6:21 am

Hi,

the (slightly old now) SharpCap 2.9 user manual is a good place to start - the basics haven't changed even if versions 3.0 and 3.1 have added new features - https://docs.sharpcap.co.uk/2.9/

The big question to help work out your problem is:

* Is the frame count increasing in the bottom left corner when you run the camera?

If it is then your problems with a blank screen are probably down to incorrect settings (gain/exposure) or needing more illumination
If it isn't then look at the USB troubleshooting link in the bugs section of the forums.

cheers,

Robin

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