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unable to connect to new Altair 462m2
Posted: Wed Apr 02, 2025 6:23 pm
by StephenR
Hello,
I am unable to connect to my new Atlair 462m2, I have checked and swapped cables no joy. The Altair software is able to recognise it.
Is to new that it is not included in the software, PHD2 does not recogise it either.
Thanks in advance StephenR
Re: unable to connect to new Altair 462m2
Posted: Thu Apr 03, 2025 2:24 pm
by admin
Hi Stephen,
the first thing to do is to make sure you have the very latest version of SharpCap from our downloads page -
https://www.sharpcap.co.uk/sharpcap/downloads - older versions may contain older updates of the Altair software components, which is the probably cause of the camera not showing up.
If updating SharpCap doesn't fix it then let me know and I will check with Altair to see if there is an even newer version of their software that they haven't sent to me yet.
cheers,
Robin
Re: unable to connect to new Altair 462m2
Posted: Thu Apr 03, 2025 7:02 pm
by StephenR
Hi Robin, I have version 4.1.11824.0
Running Windows 11 with a full licence for SharpCap Pro.
Thankyou
Re: unable to connect to new Altair 462m2
Posted: Fri Apr 04, 2025 1:00 pm
by admin
Hi,
yes, that version is about a year out of date now, so very likely that an update will fix this for you.
cheers,
Robin
Re: unable to connect to new Altair 462m2
Posted: Fri Apr 04, 2025 2:11 pm
by StephenR
Robin,
Thank you for pointing out the update. It is recognised now.
Excellent help.