Hi
My last term of the Pro license should finish on 7 Jul 2022. I did a renewal using the same email address today (6 Jun 2022) for another one year, thinking this would help me extend my term to somewhere on or near 7 Jul 2023. However, upon receiving the new copiable text and pasting it into my SharpCap, I found the renewed expiry date to be 7 Jun 2023, which is one year later from TODAY instead of my last expiry date. Is there anything I could do to get the one month difference back? Thanks
User account: yourjones@<domain removed>
Lu
Remaining days lost when renewing Pro license
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Re: Remaining days lost when renewing Pro license
Hi Lu,
I expect that you have used a different email address for the renewal license, which means that our systems will not have been able to tell it was a renewal. Please send me a private message here on the forums confirming the email addresses used on both the original and new licenses and I can sort this out for you.
cheers,
Robin
PS. I will delete the email address from your post above so that it does not get harvested from the site and used to send you junk mail.
I expect that you have used a different email address for the renewal license, which means that our systems will not have been able to tell it was a renewal. Please send me a private message here on the forums confirming the email addresses used on both the original and new licenses and I can sort this out for you.
cheers,
Robin
PS. I will delete the email address from your post above so that it does not get harvested from the site and used to send you junk mail.