Remaining days lost when renewing Pro license

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Yourjones
Posts: 11
Joined: Mon Jun 21, 2021 9:14 am

Remaining days lost when renewing Pro license

#1

Post by Yourjones »

Hi

My last term of the Pro license should finish on 7 Jul 2022. I did a renewal using the same email address today (6 Jun 2022) for another one year, thinking this would help me extend my term to somewhere on or near 7 Jul 2023. However, upon receiving the new copiable text and pasting it into my SharpCap, I found the renewed expiry date to be 7 Jun 2023, which is one year later from TODAY instead of my last expiry date. Is there anything I could do to get the one month difference back? Thanks

User account: yourjones@<domain removed>

Lu
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admin
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Re: Remaining days lost when renewing Pro license

#2

Post by admin »

Hi Lu,

I expect that you have used a different email address for the renewal license, which means that our systems will not have been able to tell it was a renewal. Please send me a private message here on the forums confirming the email addresses used on both the original and new licenses and I can sort this out for you.

cheers,

Robin

PS. I will delete the email address from your post above so that it does not get harvested from the site and used to send you junk mail.
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