Re: Player One Neptune-m Camera not supported?
Posted: Tue Mar 26, 2024 10:41 pm
Thank you. I just purchased a Saturn-M and my laptop would not recognize the camera. I installed the more recent drivers and everything works now.admin wrote: ↑Sun Sep 05, 2021 7:18 pm Hi Ben,
it should work - I don't have a Neptune to test with, but both the Mars models I have work fine.
Things to check :
Does the camera show up in Windows device manager? If not then consider the following possibilities
1) Install the drivers for the camera from https://player-one-astronomy.com/service/software/ (top download)
2) Check with a different USB cable and different USB port
If none of the above helps then contact P1 for further support - they are usually very responsive.
cheers,
Robin