Apparent early renewal notice

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John Tucker
Posts: 1
Joined: Wed Aug 14, 2019 1:54 am

Apparent early renewal notice

Post by John Tucker » Wed Aug 14, 2019 2:06 am

Hi,

Subscribed for one year in February and am getting messages that my subscription expires in 2 weeks.

Did not see an email address to respond to on the site.

Thanks,

JT

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admin
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Posts: 3254
Joined: Sat Feb 11, 2017 3:52 pm
Location: Vale of the White Horse, UK
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Re: Apparent early renewal notice

Post by admin » Wed Aug 14, 2019 6:42 am

Hi,

It looks like you first bought a licence at the end of August 2018 and then bought another this February, perhaps because you'd forgotten buying the original licence may be? The reminder you received recently was for the original licence bought last August.

Since you property don't want to separate licences and would rather have one longer licence, I will reissue your licence with an expiry date that reflects the total payments you have made. Watch out for that arriving via a separate email.

Hope this helps, Robin

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