Sharpcap crashes with QHY12

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ignaceu
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Joined: Tue Apr 16, 2019 3:58 am

Sharpcap crashes with QHY12

Post by ignaceu » Tue Apr 16, 2019 4:01 am

So I bought this thinking it would work on the qhy12, but NOPE it crashes everytime. So when is this getting fixed. if not soon I am requesting my money back, since I bought it what 3 hours ago.

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admin
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Re: Sharpcap crashes with QHY12

Post by admin » Tue Apr 16, 2019 7:23 pm

Hi,

I have found the crash reports associated with the problem the you have been experiencing, and it is clear from those that there seems to be a bug in the qhy SDK when trying to fetch a frame from your model of camera. The qhy code crashes at that point. From the details included in the bug reports, it's clear that there is nothing that I can do in SharpCap to try and address this problem, so you would be best reporting your issue on the qhy forums and asking them to see if they can reproduce and fix the issue. I suspect this issue is specific to that particular model (or a small group of models) of qhy cameras as no such problems occur with the three or four qhy cameras that I have here to test with.

Cheers, Robin

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