SharpCap Forums

Hello

As suggested I uninstalled Kaspersky Total Security. SharpCap 3.1 started OK. This was the same for both the problem laptops (one with 3.1.5142.0 and one with 3.1.5149).

Note that I did not need to uninstall and reinstall either version of 3.1 they both worked OK.

Having reinstalled Kaspersky Total Security SharpCap 3.1 will not run. There is a facility in Kaspersky to specify trusted applications. I specified SharpCap 3.1 but it made no difference. It still would not start.

So, if I want to use SharpCap and keep Kaspersky on these machines I will need to stick to 3.0.4017.

Thanks for your help.

Best regards

I think Dave has a good point, although it's also interesting that the 32 bit versions of Windows have the issue and not the 64 bit version (may be coincidence).

I have also done some research on the error messages that you posted screenshots of and have at least one idea to test - I will send you a build to try in the next few days to see if this has any effect.

thanks,

Robin

Hello Robin

Thanks. I'll look forward to trying a new build if you think it's worth a try.

Best regards

Hi,

just tested with a fresh 32 bit Win10 machine (which worked) and then installed Kapersky and SharpCap stopped working. I turned off everything I could find in Kapersky and it still didn't work (nothing flagged in Kapersky though). Uninstall Kapersky and all is good again. Lovely...

On the plus side I got to test out the idea I had and it does work around the issue for me - ie I can run my new build of SharpCap with Kapersky installed. I will send a PM to you with the link to the new build in it so you can test too. I do also need to check that there are no unforseen consequences of the change I have had to make.

cheers,

Robin

Hello Robin

That will be great. Thank you.

Best regards

Hi,

if you look in your private messages, you should see the link to the test build I sent you.

cheers,

Robin