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Re: Setup Failed
Posted: Sat Dec 02, 2023 2:21 pm
by admin
Hi Keith,
ok, hold on. I will have another look and try to get this fixed for Monday's update.
cheers,
Robin
Re: Setup Failed
Posted: Sun Dec 03, 2023 3:55 pm
by KEJ
Robin hi
Much appreciated, however don't kill yourself as I appreciate its your weekend as well.
Thanks
Keith
Re: Setup Failed
Posted: Mon Dec 04, 2023 8:51 am
by admin
Hi Keith,
I think I got this all sorted - will be uploading a new version later today which only relies on the appropriate Microsoft redistributable - I tested on Win7 and it all installed and worked as expected providing the redist was already installed (even without a network connection active when installing).
cheers,
Robin
Re: Setup Failed
Posted: Tue Dec 05, 2023 1:45 pm
by KEJ
Robin hi
Thank you for ongoing efforts.
So I just downloaded the new version:
1) I then tried to install it, pretty much the same as before, log file attached.
2) I then un-installed vc_redist(both 32 and 64) and tried again, still failed.
3) I then just reinstalled the 64bit vc_redist and tried again, still failed.
Thanks
Keith
Re: Setup Failed
Posted: Tue Dec 05, 2023 1:54 pm
by admin
Hi Keith,
according to that log, the installer is detecting that you have the following runtimes installed
32 bit runtime version 14.38.33130
64 bit runtime version 14.34.31938
Code: Select all
[0CE0:0E04][2023-12-05T13:31:50]i100: Detect begin, 3 packages
[0CE0:0E04][2023-12-05T13:31:50]i000: Setting string variable 'ARCH_NAME' to value 'AMD64'
[0CE0:0E04][2023-12-05T13:31:50]i052: Condition 'VersionNT64 AND (ARCH_NAME = "AMD64")' evaluates to true.
[0CE0:0E04][2023-12-05T13:31:50]i000: Setting version variable 'VCRUNTIME_X64_VER' to value '14.34.31938.0'
[0CE0:0E04][2023-12-05T13:31:50]i052: Condition 'VersionNT' evaluates to true.
[0CE0:0E04][2023-12-05T13:31:50]i000: Setting version variable 'VCRUNTIME_X86_VER' to value '14.38.33130.0'
Since you are installing the 64 bit SharpCap, it's the 64-bit version that is important, and the version you have is too old - SharpCap wants at least 14.36.32532.
Is it possible that when you are installing the 64-bit runtime, you might be using an old download that isn't the most up-to-date version?
cheers,
Robin
Re: Setup Failed
Posted: Wed Dec 06, 2023 1:03 pm
by KEJ
Robin
Thank you and I didn't't realise.
Hunting for that version now.
Cheers
Keith
Re: Setup Failed
Posted: Wed Dec 06, 2023 1:12 pm
by KEJ
***** Good News *****
Robin hi
I couldn't find the very latest version, but used the one listed in the opening of this post(64) and I then installed SharpCap.
Install worked..........Thanks.
I guess initially I looked, found a 64 bit version for my old laptop and assumed(never assume.....) that was that, clearly not the case.
All good and thank you for your time and help.
Cheers
Keith
Re: Setup Failed
Posted: Wed Dec 06, 2023 2:12 pm
by admin
Hi Keith,
glad you got it working in the end!
cheers,
Robin
Re: Setup Failed
Posted: Wed Dec 06, 2023 9:13 pm
by KEJ
With very much your help, once again thank you.