What a deception. I stopped buying the license, I decided to give it another chance and I am getting disappointed. It crashes, it is unresponsive, it looses connection with the USD Drive, etc.
I want my money back!!!!
I just repurchased the license... it crashes and does not work!!!
Forum rules
If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs
Please also read about Troubleshooting USB Issues before posting.
*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***
Please include the following details in any bug report:
* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs
Please also read about Troubleshooting USB Issues before posting.
*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***
Please include the following details in any bug report:
* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
-
jjvillegas
- Posts: 7
- Joined: Mon Dec 09, 2024 5:14 am
-
admin
- Site Admin
- Posts: 17517
- Joined: Sat Feb 11, 2017 3:52 pm
- Location: Vale of the White Horse, UK
- Contact:
Re: I just repurchased the license... it crashes and does not work!!!
Hi,
please reply to your license email with more details. While we want every customer to be satisfied, we do make sure that pretty much all of the features of the product can be tried and tested before purchasing the Pro License, so our T&Cs make it clear that refunds are available only in exceptional cases.
thanks,
Robin
please reply to your license email with more details. While we want every customer to be satisfied, we do make sure that pretty much all of the features of the product can be tried and tested before purchasing the Pro License, so our T&Cs make it clear that refunds are available only in exceptional cases.
thanks,
Robin
-
jjvillegas
- Posts: 7
- Joined: Mon Dec 09, 2024 5:14 am
Re: I just repurchased the license... it crashes and does not work!!!
thst is all you need to say, never buying a license from you again...