unable to connect to new Altair 462m2

[StephenR]

Hello,
I am unable to connect to my new Atlair 462m2, I have checked and swapped cables no joy. The Altair software is able to recognise it.
Is to new that it is not included in the software, PHD2 does not recogise it either.
Thanks in advance StephenR

[admin]

Hi Stephen,

the first thing to do is to make sure you have the very latest version of SharpCap from our downloads page - https://www.sharpcap.co.uk/sharpcap/downloads - older versions may contain older updates of the Altair software components, which is the probably cause of the camera not showing up.

If updating SharpCap doesn't fix it then let me know and I will check with Altair to see if there is an even newer version of their software that they haven't sent to me yet.

cheers,

Robin

[StephenR]

Hi Robin, I have version 4.1.11824.0
Running Windows 11 with a full licence for SharpCap Pro.
Thankyou

[admin]

Hi,

yes, that version is about a year out of date now, so very likely that an update will fix this for you.

cheers,

Robin

[StephenR]

Robin,
Thank you for pointing out the update. It is recognised now.
Excellent help.