Updating to latest version

[Lobo]

Wasn't able to update to latest version via the program and had to go to website instead. File downloaded okay, but would not allow install. No problem however, from website.

[Menno555]

What is the error you get when installing the downloaded version?

Menno

[Lobo]

Okay. Here’s the situation: updating from a previous version, I click on check for updates. This part is fine, I get the download. A page comes up and I click on install; however, from here it all gets a little weird. A smaller window appears, when I click on the task bar, but if I move my mouse away from it , it promptly hides again, so I’m unable to place a tick in the accept conditions box and proceed further. I try closing down the original page, but it won’t allow any input, so I go to control, alt, del and now find that I can’t stop the procedure there either for the same reason. This behaviour only manifests itself if I try to update from the program - carrying out download and install directly from the website works perfectly fine. In fact it works more than fine; installing previous updates always loaded a totally new version, leaving the old one in place; whereas this new version does exactly what I would expect and updates the version I had.

Incidentally, I’ve never experienced the above issues in previous updates. Anyway, not to worry. I have the latest updated SharpCap and it’s fine. I just thought I’d mention the problem.

[admin]

Hi,

good to hear that the manual upgrade worked - sounds like you had some other window trying to jump in front of the upgrade window whenever it came to the front. Unfortunately auto-upgrade is one of those things that is very hard to diagnose and fix issues with - it works for more than 99% of people, but when it doesn't work, it's hard to find out why, so I usually just recommend a manual upgrade in those cases.

cheers,

Robin

[Lobo]

Thank you, Robin. It’s all good. Everything works. Just thought I’d bring it to attention in case anyone else was experiencing the issue. As you say, one window was hiding another; usually in this case it’s possible to get it to the front, but not in this case. Bit of a mystery.

[turfpit]

<ALT> <TAB> will cycle through open windows.

Dave

[Lobo]

That’s useful to know, Dave. Thanks.

[Lobo]

Well, once again I wasn’t able to update to the latest version via the program itself. I had to resort to going online and downloading from there. Not a major issue, since the new version now installs directly over the old version.

Download directly from the program isn’t a problem. The problem occurs trying to install it. Hovering the mouse over the icon in the task bar shows the agreement/install box, but as soon as you move the mouse to click within it it disappears.

[admin]

Hi,

unfortunately the auto-update procedure is somewhat more fragile than the simple 'download and run the installer' approach, but it does work nicely for more than 95% of users, so it's useful for most people.

Tracking down, understanding and fixing bugs in the auto-update is really hard, particularly when the bugs are the sort discussed above where they just seem to affect the odd machine now and then - if I can't make it happen myself, then I'm unlikely to be able to fix it. Saying that, I did fix some issues recently that result in the buttons that you need to click to install the auto-update being pushed out of view if your display scaling was set to a high value (ie on some high definition displays).

cheers,

Robin

[Lobo]

Cheers Robin,
By no means a criticism. Just thought I’d mention that the issue is still occurring. I just wish I knew how to correct it at my end. It’s odd because it only occurs when updating this program and effects opening any additional windows. Not to worry, I’m more that happy, it’s an excellent program. Thanks.