sharpcap fails following restart.
Forum rules
If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs
Please also read about Troubleshooting USB Issues before posting.
*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***
Please include the following details in any bug report:
* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs
Please also read about Troubleshooting USB Issues before posting.
*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***
Please include the following details in any bug report:
* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
sharpcap fails following restart.
Hi, I'm running SC 4.1.1.11987 on windows 10 & 11. The first time I start Sharpcap following reboot or awakening laptop, Sharpcap opens. However, as soon as I select a camera (whether mine or "folder monitor", etc) Sharpcap pauses and then disappears from screen without any message. If I then re-open Sharpcap, I can then select any camera and switch between them and it works flawlessly the rest of the evening. I can also then close & reopen Sharpcap & it continues to run fine with any camera selected. Strange??
-
admin
- Site Admin
- Posts: 13384
- Joined: Sat Feb 11, 2017 3:52 pm
- Location: Vale of the White Horse, UK
- Contact:
Re: sharpcap fails following restart.
Hi,
yes, that's definitely an odd one - not heard of that before!
If you have a look in SharpCap's log folder (use File menu, then 'Show Log', then 'Locate on Disk'), the logs for the crashed runs will probably be there and might contain some info about what is going wrong (on the other hand, they could just be cut off in the middle of doin something). There are also tools that can be used to capture crash dump information when this sort of thing happens.
One thing that is always worth considering when a bug seems very strange and almost impossible is to wonder whether antivirus software is playing a part in the bug? Are you using Microsoft antivirus or something else? The 'free but we want to sell you a subscription' antivirus programs can be very intrusive in their desire to convince you they are doing something worthwhile and are sometimes the causes of weird crashes.
cheers,
Robin
yes, that's definitely an odd one - not heard of that before!
If you have a look in SharpCap's log folder (use File menu, then 'Show Log', then 'Locate on Disk'), the logs for the crashed runs will probably be there and might contain some info about what is going wrong (on the other hand, they could just be cut off in the middle of doin something). There are also tools that can be used to capture crash dump information when this sort of thing happens.
One thing that is always worth considering when a bug seems very strange and almost impossible is to wonder whether antivirus software is playing a part in the bug? Are you using Microsoft antivirus or something else? The 'free but we want to sell you a subscription' antivirus programs can be very intrusive in their desire to convince you they are doing something worthwhile and are sometimes the causes of weird crashes.
cheers,
Robin