Player One Neptune-m Camera not supported?

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Joined: Tue Nov 29, 2022 6:01 am

Re: Player One Neptune-m Camera not supported?


Post by pfossier »

admin wrote: Sun Sep 05, 2021 7:18 pm Hi Ben,

it should work - I don't have a Neptune to test with, but both the Mars models I have work fine.

Things to check :

Does the camera show up in Windows device manager? If not then consider the following possibilities

1) Install the drivers for the camera from (top download)
2) Check with a different USB cable and different USB port

If none of the above helps then contact P1 for further support - they are usually very responsive.


Thank you. I just purchased a Saturn-M and my laptop would not recognize the camera. I installed the more recent drivers and everything works now.
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