SharpCap 4.1 not starting correctly

[garyhawkins]

All of a sudden SharpCap stopped launching correctly. The SharpCap icon appears on the taskbar but no window opens. I tried deleting and reinstalling the software but had the same problem. I saw much earlier posts reporting similar problems associated with .NET. Can you point me in the right direction, please?

Also, while deleting SharpCap, have I also deleted my license key information. If so, can you resend it, please?

Best regards,

Gary

[admin]

Hi Gary,

I wonder if it has somehow managed to remember a last location for the window that is off-screen? If it has, there is a way to rescue any window that is off screen :

* Select the window - clicking on the taskbar icon will do this
* Press <ALT>+<Space> (brings up the right click menu for the window title bar)
* Press M (selects move window)
* Press any arrow key on the keyboard which moves the window a bit
* Move the mouse - once the window has moved it will follow mouse movements.

If that doesn't help, you can use the /resetsettings command line option which will reset all SharpCap settings to default as it starts up - see https://docs.sharpcap.co.uk/4.1/#Comman ... 0Arguments

Lost license keys are the easiest problem of them all to deal with - we have a recovery page where you just need to enter the email address used to purchase and it will re-send the key : https://docs.sharpcap.co.uk/4.1/#Comman ... 0Arguments

cheers,

Robin

[garyhawkins]

Hi Robin,

Thanks for the help. Selecting Move did not work, but selecting Maximize did! And, the license key is still there so all back to normal until I screw something up again .

Best regards,

Gary