Failed Capture with ZWO 294 MC Pro

[Laughingboy]

I've been using SharpCap 4.0.9545 with a ZWO 294 MC Pro in a windows 10 environment trouble free for months. Last week I Disconnected the camera to change a filter, and since then I am unable to get a completed capture. The last page from the log is as follows. If anyone has any thoughts or suggestions, I'd appreciate your help.

best,

Debug 15:05:44.511282 #30 Starting ZWO Exposure of 13965.159ms in bool SharpCap.Cameras.ASI.ASICameraProxy.StartExposure()
Info 15:05:45.284117 #1 Toolbar/Menu input : SharpCap.ViewModels.Actions.ShowLogAction executing in async Task SharpCap.ViewModels.UIAction.Execute()
Info 15:05:45.501535 #1 Toolbar/Menu input : SharpCap.ViewModels.Actions.ShowLogAction complete in async Task SharpCap.ViewModels.UIAction.Execute()
Warning 15:06:00.739048 #30 Fetching still frame from ZWO camera failed with ExpFailed, exposure is 13965.159, timeout is 34663 in bool SharpCap.Cameras.ASI.ASICameraProxy.GetFrameData(int timeout, BufferFrame frame, CancellationToken cancellationToken)
Debug 15:06:00.741044 #30 Finished ZWO Exposure of 13965.159ms, gotFrame = False in bool SharpCap.Cameras.ASI.ASICameraProxy.GetFrameData(int timeout, BufferFrame frame, CancellationToken cancellationToken)
Debug 15:06:00.744035 #30 Starting ZWO Exposure of 13965.159ms in bool SharpCap.Cameras.ASI.ASICameraProxy.StartExposure()
Warning 15:06:16.965628 #30 Fetching still frame from ZWO camera failed with ExpFailed, exposure is 13965.159, timeout is 34663 in bool SharpCap.Cameras.ASI.ASICameraProxy.GetFrameData(int timeout, BufferFrame frame, CancellationToken cancellationToken)
Debug 15:06:16.967624 #30 Finished ZWO Exposure of 13965.159ms, gotFrame = False in bool SharpCap.Cameras.ASI.ASICameraProxy.GetFrameData(int timeout, BufferFrame frame, CancellationToken cancellationToken)
Debug 15:06:16.971613 #30 Starting ZWO Exposure of 13965.159ms in bool SharpCap.Cameras.ASI.ASICameraProxy.StartExposure()
Warning 15:06:33.198686 #30 Fetching still frame from ZWO camera failed with ExpFailed, exposure is 13965.159, timeout is 34663 in bool SharpCap.Cameras.ASI.ASICameraProxy.GetFrameData(int timeout, BufferFrame frame, CancellationToken cancellationToken)
Debug 15:06:33.200683 #30 Finished ZWO Exposure of 13965.159ms, gotFrame = False in bool SharpCap.Cameras.ASI.ASICameraProxy.GetFrameData(int timeout, BufferFrame frame, CancellationToken cancellationToken)
Debug 15:06:33.203674 #30 Starting ZWO Exposure of 13965.159ms

[admin]

Hi,

looks like either a camera setting is being remembemered and restored that is causing problems or it is a USB communications issue. An outside chance of a hardware problem with the camera.

First step is to open the camera with <CTRL> held down which will reset all camera settings to defaults.

If that is no help then run through the USB troubleshooting steps described on this page : viewtopic.php?f=18&t=349&p=1556#p1556 ... What you are seeing where the camera is detected and settings can be adjusted but no frames come through is typical of poor USB communication - the simple messages to change a setting or open the camera work fine, but the large amount of data needed to transfer a whole frame in it is much more likely to encounter an error.

Testing on another PC and with an alternate USB cable is a good idea. If all of that *still* gives the problem then you have to start being concerned about a hardware failure in the camera

cheers,

Robin

[Laughingboy]

Thanks Robin: You've given me lots to follow up with. By the way, I love SharpCap.