Installation Bug

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cardanoc
Posts: 10
Joined: Sat Aug 04, 2018 2:33 pm

Installation Bug

#1

Post by cardanoc »

Hi

I tired to update SharpCap with the latest version and got a message that it could not find SharpCapInstall.msi

Below is the SharpCap log.

[06E4:31A0][2022-06-21T08:06:13]i001: Burn v3.11.2.4516, Windows v10.0 (Build 19043: Service Pack 0), path: C:\WINDOWS\Temp\{BDC4250C-5AFA-481E-88FE-00BF8BD10193}\.cr\SharpCapInstall-4.0.9063.0-64bit.exe
[06E4:31A0][2022-06-21T08:06:13]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]SharpCap 4.0 (64 bit)'
[06E4:31A0][2022-06-21T08:06:13]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\SharpCap.exe'
[06E4:31A0][2022-06-21T08:06:13]i000: Initializing numeric variable 'LAUNCHSHARPCAP' to value '0'
[06E4:31A0][2022-06-21T08:06:13]i009: Command Line: '-burn.clean.room=C:\Users\Conrad\Downloads\SharpCapInstall-4.0.9063.0-64bit.exe -burn.filehandle.attached=572 -burn.filehandle.self=568'
[06E4:31A0][2022-06-21T08:06:13]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Conrad\Downloads\SharpCapInstall-4.0.9063.0-64bit.exe'
[06E4:31A0][2022-06-21T08:06:13]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Conrad\Downloads\'
[06E4:31A0][2022-06-21T08:06:13]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Conrad\AppData\Local\Temp\SharpCap_4.0_(64_bit)_20220621080613.log'
[06E4:31A0][2022-06-21T08:06:13]i000: Setting string variable 'WixBundleName' to value 'SharpCap 4.0 (64 bit)'
[06E4:31A0][2022-06-21T08:06:13]i000: Setting string variable 'WixBundleManufacturer' to value 'AstroSharp Limited'
[06E4:1EB8][2022-06-21T08:06:13]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[06E4:1EB8][2022-06-21T08:06:13]i000: Setting version variable 'WixBundleFileVersion' to value '4.0.9063.0'
[06E4:31A0][2022-06-21T08:06:13]i100: Detect begin, 2 packages
[06E4:31A0][2022-06-21T08:06:13]i000: Setting string variable 'NETFRAMEWORK45' to value '528372'
[06E4:31A0][2022-06-21T08:06:13]e000: Error 0x80070003: Failed to get size of pseudo bundle: C:\ProgramData\Package Cache\{af64b4b9-4382-4148-9b12-9e4ca37483f9}\SharpCapInstall (64 bit).exe
[06E4:31A0][2022-06-21T08:06:13]e000: Error 0x80070003: Failed to initialize package from related bundle id: {af64b4b9-4382-4148-9b12-9e4ca37483f9}
[06E4:31A0][2022-06-21T08:06:13]i052: Condition 'NETFRAMEWORK45 >= 528040' evaluates to true.
[06E4:31A0][2022-06-21T08:06:13]i103: Detected related package: {4CA99B30-9B69-4A31-B582-FA6746BD6C7D}, scope: PerMachine, version: 4.0.9011.0, language: 0 operation: MajorUpgrade
[06E4:31A0][2022-06-21T08:06:13]i101: Detected package: NetFx48Web, state: Present, cached: None
[06E4:31A0][2022-06-21T08:06:13]i101: Detected package: SharpCapInstall.msi, state: Absent, cached: None
[06E4:31A0][2022-06-21T08:06:13]i052: Condition '((VersionNT = v6.0) AND (ServicePackLevel >= 2)) OR ((VersionNT = v6.1) AND (ServicePackLevel >= 1)) OR (VersionNT >= v6.2)' evaluates to true.
[06E4:31A0][2022-06-21T08:06:13]i199: Detect complete, result: 0x0
[06E4:1EB8][2022-06-21T08:06:17]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[06E4:31A0][2022-06-21T08:06:17]i200: Plan begin, 2 packages, action: Install
[06E4:31A0][2022-06-21T08:06:17]w321: Skipping dependency registration on package with no dependency providers: NetFx48Web
[06E4:31A0][2022-06-21T08:06:17]i000: Setting string variable 'WixBundleRollbackLog_SharpCapInstall.msi' to value 'C:\Users\Conrad\AppData\Local\Temp\SharpCap_4.0_(64_bit)_20220621080613_000_SharpCapInstall.msi_rollback.log'
[06E4:31A0][2022-06-21T08:06:17]i000: Setting string variable 'WixBundleLog_SharpCapInstall.msi' to value 'C:\Users\Conrad\AppData\Local\Temp\SharpCap_4.0_(64_bit)_20220621080613_000_SharpCapInstall.msi.log'
[06E4:31A0][2022-06-21T08:06:17]i201: Planned package: NetFx48Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[06E4:31A0][2022-06-21T08:06:17]i201: Planned package: SharpCapInstall.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[06E4:31A0][2022-06-21T08:06:17]i299: Plan complete, result: 0x0
[06E4:31A0][2022-06-21T08:06:17]i300: Apply begin
[06E4:31A0][2022-06-21T08:06:17]i010: Launching elevated engine process.
[06E4:31A0][2022-06-21T08:06:18]i011: Launched elevated engine process.
[06E4:31A0][2022-06-21T08:06:19]i012: Connected to elevated engine.
[1E34:218C][2022-06-21T08:06:19]e000: Error 0x80070003: Failed to get size of pseudo bundle: C:\ProgramData\Package Cache\{af64b4b9-4382-4148-9b12-9e4ca37483f9}\SharpCapInstall (64 bit).exe
[1E34:218C][2022-06-21T08:06:19]e000: Error 0x80070003: Failed to initialize package from related bundle id: {af64b4b9-4382-4148-9b12-9e4ca37483f9}
[1E34:218C][2022-06-21T08:06:19]i358: Pausing automatic updates.
[1E34:218C][2022-06-21T08:06:19]i359: Paused automatic updates.
[1E34:218C][2022-06-21T08:06:19]i360: Creating a system restore point.
[1E34:218C][2022-06-21T08:07:57]i361: Created a system restore point.
[1E34:218C][2022-06-21T08:07:57]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6184e808-8a41-49e4-8ba6-9a34684ee69d}, options: 0x7, disable resume: No
[1E34:218C][2022-06-21T08:07:57]i000: Caching bundle from: 'C:\WINDOWS\Temp\{4DA62678-5638-4F89-BBA3-DE5303B6C82B}\.be\SharpCapInstall (64 bit).exe' to: 'C:\ProgramData\Package Cache\{6184e808-8a41-49e4-8ba6-9a34684ee69d}\SharpCapInstall (64 bit).exe'
[1E34:218C][2022-06-21T08:07:57]i320: Registering bundle dependency provider: {6184e808-8a41-49e4-8ba6-9a34684ee69d}, version: 4.0.9063.0
[1E34:218C][2022-06-21T08:07:57]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6184e808-8a41-49e4-8ba6-9a34684ee69d}, resume: Active, restart initiated: No, disable resume: No
[1E34:108C][2022-06-21T08:07:57]i305: Verified acquired payload: SharpCapInstall.msi at path: C:\ProgramData\Package Cache\.unverified\SharpCapInstall.msi, moving to: C:\ProgramData\Package Cache\{7BE66F2C-DD1F-4771-AC08-4C0795725832}v4.0.9063\SharpCapInstall.msi.
[1E34:218C][2022-06-21T08:07:57]i323: Registering package dependency provider: {7BE66F2C-DD1F-4771-AC08-4C0795725832}, version: 4.0.9063, package: SharpCapInstall.msi
[1E34:218C][2022-06-21T08:07:57]i301: Applying execute package: SharpCapInstall.msi, action: Install, path: C:\ProgramData\Package Cache\{7BE66F2C-DD1F-4771-AC08-4C0795725832}v4.0.9063\SharpCapInstall.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" APPLICATIONROOTDIRECTORY="C:\Program Files\SharpCap 4.0 (64 bit)" LAUNCHSHARPCAP="0"'
[1E34:218C][2022-06-21T08:10:23]e000: Error 0x80070643: Failed to install MSI package.
[1E34:218C][2022-06-21T08:10:23]e000: Error 0x80070643: Failed to execute MSI package.
[06E4:31A0][2022-06-21T08:10:23]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[06E4:31A0][2022-06-21T08:10:23]i319: Applied execute package: SharpCapInstall.msi, result: 0x80070643, restart: None
[06E4:31A0][2022-06-21T08:10:23]e000: Error 0x80070643: Failed to execute MSI package.
[1E34:218C][2022-06-21T08:10:23]i318: Skipped rollback of package: SharpCapInstall.msi, action: Uninstall, already: Absent
[06E4:31A0][2022-06-21T08:10:23]i319: Applied rollback package: SharpCapInstall.msi, result: 0x0, restart: None
[1E34:218C][2022-06-21T08:10:23]i329: Removed package dependency provider: {7BE66F2C-DD1F-4771-AC08-4C0795725832}, package: SharpCapInstall.msi
[1E34:218C][2022-06-21T08:10:23]i351: Removing cached package: SharpCapInstall.msi, from path: C:\ProgramData\Package Cache\{7BE66F2C-DD1F-4771-AC08-4C0795725832}v4.0.9063\
[1E34:218C][2022-06-21T08:10:24]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6184e808-8a41-49e4-8ba6-9a34684ee69d}, resume: None, restart: None, disable resume: No
[1E34:218C][2022-06-21T08:10:24]i330: Removed bundle dependency provider: {6184e808-8a41-49e4-8ba6-9a34684ee69d}
[1E34:218C][2022-06-21T08:10:24]i352: Removing cached bundle: {6184e808-8a41-49e4-8ba6-9a34684ee69d}, from path: C:\ProgramData\Package Cache\{6184e808-8a41-49e4-8ba6-9a34684ee69d}\
[1E34:218C][2022-06-21T08:10:24]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6184e808-8a41-49e4-8ba6-9a34684ee69d}, resume: None, restart initiated: No, disable resume: No
[06E4:31A0][2022-06-21T08:10:24]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
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admin
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Posts: 13179
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Re: Installation Bug

#2

Post by admin »

Hi,

from the log, I think you have 4.0.9011 installed, and for some reason it cannot find the installer files for that (which are required to uninstall it in order to install the newer version). Normally this is all handled automatically (the required files should get kept in c:\programdata\packagecache), but sometimes it can go wrong, or that folder gets cleared out.

Best thing to do is to download the 4.0.9011 installer again, use that to uninstall 4.0.9011, then install the latest.

cheers,

Robin
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