I have paid my license renewal fee and when I start up ver 3.2 or 4.0 a pop up message appears that my license will expire in 6 days. What is the problem, I paid and I was supposed to get an additional 2 months not a message that my license will expire.
Paul
Sharpcap License Indicating It Will Expire After Paying
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If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs
Please also read about Troubleshooting USB Issues before posting.
*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***
Please include the following details in any bug report:
* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
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Re: Sharpcap License Indicating It Will Expire After Paying
Hi Paul,
you will have received a new license code when you renewed (you should have seen it in the browser after paying and received an email with it). This new code is different to the old license code, and you need to go into SharpCap, delete the old code and replace it with the new one.
You can read more about how to do this, and other license related help, here : https://store.astrosharp.co.uk/faq
cheers,
Robin
you will have received a new license code when you renewed (you should have seen it in the browser after paying and received an email with it). This new code is different to the old license code, and you need to go into SharpCap, delete the old code and replace it with the new one.
You can read more about how to do this, and other license related help, here : https://store.astrosharp.co.uk/faq
cheers,
Robin
Re: Sharpcap License Indicating It Will Expire After Paying
Robin
I have deleted the email with the license new code. I didn't know about the step of pasting in a new code. Can you send me an email with the code?
Thanks
Paul
I have deleted the email with the license new code. I didn't know about the step of pasting in a new code. Can you send me an email with the code?
Thanks
Paul
Re: Sharpcap License Indicating It Will Expire After Paying
Robin
I found the recover your license link
Thanks
Paul
I found the recover your license link
Thanks
Paul