Hi
I have just unboxed my brand new ZWO ASI290MC and according to the instructions I need to download Sharpcap however the programme is not working - could not launch correctly. Holding the shift and Ctrl buttons (as prompted) gives a screen full of computer language that I do not understand and nor can I copy and paste...
I see that others have recently encountered similar problems.
Can you please advise??
thanks
Sharpcap 3.1.5153.0
Forum rules
If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs
Please also read about Troubleshooting USB Issues before posting.
*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***
Please include the following details in any bug report:
* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs
Please also read about Troubleshooting USB Issues before posting.
*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***
Please include the following details in any bug report:
* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
-
admin
- Site Admin
- Posts: 13296
- Joined: Sat Feb 11, 2017 3:52 pm
- Location: Vale of the White Horse, UK
- Contact:
Re: Sharpcap 3.1.5153.0
Hi,
do you have Kapersky AntiVirus installed by any chance? There is currently an issue where having Kapersky installed (even if disabled) seems to stop SharpCap from starting properly in the way you describe. I hope to have a fix for this in the next couple of days.
cheers,
Robin
do you have Kapersky AntiVirus installed by any chance? There is currently an issue where having Kapersky installed (even if disabled) seems to stop SharpCap from starting properly in the way you describe. I hope to have a fix for this in the next couple of days.
cheers,
Robin