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Re: Install of .5132 fails
Posted: Wed Apr 18, 2018 9:38 pm
by galljj
Robin:
I uninstalled version 5115 and restarted the computer.
I extracted the zip file you sent me to a known location (does it need to go some place special ?). When I attempted to install the latest version, it got hung up again, so I pointed the installation app to the recently unzipped file.
It still failed to work.
Do I need to be connected to the internet to install ? I think not, because I have been installing offline previously.
mysteries
5115 still works, so I'm thinking I'm not missing much as yet.
john
Re: Install of .5132 fails
Posted: Wed Apr 18, 2018 9:40 pm
by admin
Hi John,
the repair *does* need to be connected to the internet I believe. Do you have a log for the latest failure?
thanks,
Robin
Re: Install of .5132 fails
Posted: Wed Apr 18, 2018 10:07 pm
by admin
Another possible solution : Run this command from an admin command prompt - it should uninstall the problem package without needing to find the msi (so I have read)
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msiexec /x {2FF5D7AA-368A-4347-A628-CA2D93729AC1}
The following would remove the main SharpCap 3.1 install
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msiexec /x {D1DD5EE1-C9F1-4DEB-A0AD-315C5E6E7FF2}
After running these you will still see SharpCap 3.1 in add/remove programs (but it won't work) - this is because the sub-components of the install have been removed but the top level placeholder is still marked as installed. However if the two commands above work you should be able to upgrade I think.
thanks,
Robin
Re: Install of .5132 fails
Posted: Fri Apr 20, 2018 11:47 pm
by galljj
Robin
These do not work. They say something like "these onl;y work on installed applications". But when I go to install a new vesion, it fails to execute the postinstall.msi program - even though it can find it. It says it is the wrong one.
.5115 still works.
j
Re: Install of .5132 fails
Posted: Sat Apr 21, 2018 11:43 am
by admin
Ok, now it sounds like (somehow) a different version of the PostInstall thing is installed to the main version of SharpCap - I will come back to you with some steps to run to find out what is going on.
chees.
Robin
Re: Install of .5132 fails
Posted: Sat Apr 21, 2018 2:16 pm
by admin
Ok, please can you run the following command at a windows command prompt
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wmic product get /format:csv > %USERPROFILE%\Desktop\Software_%Computername%.csv
This will take a while to run (a few minutes) but will create a file on the desktop listing all the software installed and the versions and other technical details. Please send me the file via personal message (or you can just send the lines that mention SharpCap if you want and cut out all the rest.
When I run this I can see - for instance -
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RATTUS10,0,SharpCapPostInstall 3.1,SharpCapPostInstall 3.1,,,{A46ECA23-1955-4DD4-8E64-2349A5A3008B},20180420,,,C:\Users\robin\AppData\Local\Package Cache\{A46ECA23-1955-4DD4-8E64-2349A5A3008B}v3.1.5143\,5,1033,C:\WINDOWS\Installer\44d99a.msi,SharpCapPostInstall 3.1,C:\WINDOWS\Installer\44d99a.msi,{94094336-3B44-4980-BBC2-593B55823A75},PostInstall.msi,,,,,,,,AstroSharp Limited,3.1.5143,0
Which tells me I have version 3.1.5143 of the PostInstall on my computer at the moment. You can also see the product code - in this case the '{A46ECA23-1955-4DD4-8E64-2349A5A3008B}' which would allow you to uninstall it via the 'msiexec -x' trick - in this case
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msiexec -x {A46ECA23-1955-4DD4-8E64-2349A5A3008B}
cheers,
Robin
Re: Install of .5132 fails
Posted: Tue Apr 24, 2018 6:32 pm
by galljj
Robin
Attempts to send to you by PM failed - I was unable to put the file into the message.
So, here it is
john
Re: Install of .5132 fails
Posted: Tue Apr 24, 2018 7:00 pm
by admin
Thanks for the info - I think that PM's may be set up somehow to block attachments of certain types.
Anyway, please can you try running this command at a command prompt:
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msiexec -x {EF74C4DC-B730-4441-91CE-A0A0BB6F4BB4}
I hope that will uninstall the problem component without needing to find the missing msi file. Please let me know if it works or not, and what the error says if it fails.
thanks,
Robin
Re: Install of .5132 fails
Posted: Tue Apr 24, 2018 7:20 pm
by admin
Hi,
some further digging makes it look like that is not the 3.1.5115 version of the PostInstall component that you have on your machine (the long code is wrong for that version). If you feel comfortable with regedit, please can you look in
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Computer\HKEY_CURRENT_USER\Software\AstroSharpLimited\SharpCapPostInstall3.1
And see if it lists a version number there.
Other places that might be of interest in the registry are
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Computer\HKEY_CURRENT_USER\Software\Microsoft\Installer\Products
If you find any useful looking information in those places, please post a screenshot of it.
By the way... are you trying to upgrade the software as a different logged on user to the one who first installed it? I wonder if that might be an issue?
cheers,
Robin
Re: Install of .5132 fails
Posted: Tue Apr 24, 2018 7:32 pm
by galljj
Robinm:
Hmmm...
Tried this, but got the following messages:
- snip1.PNG (11.84 KiB) Viewed 3154 times
- snnip2.PNG (10.05 KiB) Viewed 3154 times
after which i searched for the file, and got the following
- snip3.PNG (53.88 KiB) Viewed 3154 times
None helped
john