Sharpcap crashes shortly after connecting camera

[PatG]

Hi

I am running windows 10 on a new Thinkpad laptop.

Recently installed Sharpcap and have attempted to test out Lodestar II. The Lodestar is immediately recognised and connects without problem, however after 30 seconds or so Sharpcap crashes, I get an error dialog box and then it shuts down.

I attach exception report for these unexpected shut downs.

Any advice much appreciated.

PatG

[admin]

Hi,

both logs show the same error - SharpCap is getting an error when it tries to read the pixel values from the camera after the exposure is complete. The error code is

Code: Select all

1235 The request was aborted

What that means exactly is more of a mystery sadly. Since the reading of the pixel values requires data to be transferred from the camera to the PC, I wonder if that transfer is failing with that error (and eventually the error code makes its way back to SharpCap).

This error seems to be happening repeatedly - for every attempt to capture a frame. SharpCap ignores a few frame capture failures on the grounds that it might just be a glitch and maybe the next frame will work, but after a sufficient number of failures in a row, it stops ignoring the error and reports it to the user.

If it is a data transfer issue then it might be worth looking at your USB connection back to the PC - try different or shorter cables or different USB ports - sometimes a poor USB connection is good enough to identify the camera and set control values but not good enough for image data transfer.

cheers,

Robin