Error when starting camera Loadstar X2.

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Himmelmas
Posts: 3
Joined: Thu Sep 30, 2021 5:23 pm

Error when starting camera Loadstar X2.

#1

Post by Himmelmas »

Microsoft Windows [Version 10.0.19042.1237]
Camera Lodstar X2
Error Message:
Exception Type: SharpCap.Base.CameraException
Error 'FFFFFB2D' from call to
SxSDKAccess.SxReadPixels(sxHandle=4828, pixels=2567280959440, count=218080)

void CheckReadResultNegativeError(int hr, MethodBase callingMethod, params object[] parameters)@SharpCap.Cameras.StarlightXpress.SDK.SxSDKAccess
Error id is changing
Application: SharpCap.exe [4.0.8199.0] Error Id: #42364

Best regards
Himmelmas

Hope you can help me.
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admin
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Re: Error when starting camera Loadstar X2.

#2

Post by admin »

Hi,

the error code works out as meaning 'The request was aborted', but it's not clear what that actually means - it seems likely that there was a problem with the transfer of the image data from the camera to the computer. Does the camera work correctly with other software using the same connection cable back to the computer?

cheers,

Robin
Himmelmas
Posts: 3
Joined: Thu Sep 30, 2021 5:23 pm

Re: Error when starting camera Loadstar X2.

#3

Post by Himmelmas »

I did work properly but suddenly I got this error. Can an update of Windows 10 be the cause of the problem?

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Himmelmas
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Re: Error when starting camera Loadstar X2.

#4

Post by admin »

Hi,

I wouldn't expect a Windows update to cause this issue, but you never know.

Did you upgrade SharpCap recently? Between versions 4.0.8060 and 4.0.8091 I added a new StarlightXpress SDK to SharpCap - just wondering if that change could have had an impact? Mind you I test with a Lodestar X2 as it is the only SX camera I have, so I wouldn't have expected a problem with that model. I just rechecked and have my Lodestar X2 working nicely with the latest SharpCap 4.0.

cheers,

Robin
Himmelmas
Posts: 3
Joined: Thu Sep 30, 2021 5:23 pm

Re: Error when starting camera Loadstar X2.

#5

Post by Himmelmas »

Hi
When I changed the camera to Lodestar Pro it works. The troublemaker in this case seems to be my camera Lodestar X2.

Regards

Himmelmas
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Re: Error when starting camera Loadstar X2.

#6

Post by admin »

Hi,

Ok, so possibly a hardware fault (or at least the hardware might have been unreliable). Thanks for reporting back.

Robin
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