SC4.0 freezes during livestacking and doesn't restart

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DocHighCo
Posts: 52
Joined: Wed Nov 18, 2020 2:20 pm

SC4.0 freezes during livestacking and doesn't restart

#1

Post by DocHighCo »

Dear Robin,

last night I encountered a weird error while livestacking via the sequencer. After 3-4 livestacks the sequencer, livestacking and SC4.0 froze and couldn´t be restartet. I couldn´t even save a bug report and had to terminate SC via the task manager.
After that SC wouldn't start again and showed the following error:
Image

I tried deinstalling Sharpcap and reinstalling the very latest version. I disconnected everything, restarted the laptop and started from scratch. Everytime I tried to restart Sharpcap resulted in the error above. I had to give up and call it a night in the end. This morning in daylight Sharpcap started at the first attempt. Last week I did a nights imaging with exactly the same configuration and Sharpcap version without any problems.

Any idea what is going on or what could have been interfering with Sharpcap? Is Amazon here the Amazon of Jeff Bezos or something else?

Regards

Heiko
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DocHighCo
Posts: 52
Joined: Wed Nov 18, 2020 2:20 pm

Re: SC4.0 freezes during livestacking and doesn't restart

#2

Post by DocHighCo »

PS: Some version information:
The first version was 64bit version 4.0.8115. Then I reinstalled the 64-bit version 4.0.8138.0.
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admin
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Re: SC4.0 freezes during livestacking and doesn't restart

#3

Post by admin »

Hi,

the screenshot that you have included is one you shouldn't really see - I had incorrectly left the bug reporting code in 'Testing' mode rather than 'Deploy' mode, so any errors when trying to report a bug/hang can cause that window to show. In your case I suspect you were not connected to the network at the time you tried to send the report. Normally the report would be sent the next time you run SharpCap while on the network, but I expect it is lost now :(

I will update SharpCap to fix the bug reporting test mode issue. If you see the bug again, choose 'send manually' from the drop down on the 'Send and Quit' button and then send me the zip file and I can investigate properly.

cheers,

Robin
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DocHighCo
Posts: 52
Joined: Wed Nov 18, 2020 2:20 pm

Re: SC4.0 freezes during livestacking and doesn't restart

#4

Post by DocHighCo »

OK,

but what has the "amazon web service" to do with Sharpcap and how can I avoid that Sharpcap gets a conflict with it. Or is it part of Sharpcap?

Regards

Heiko
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admin
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Re: SC4.0 freezes during livestacking and doesn't restart

#5

Post by admin »

Hi,

Amazon Web Services is where the uploaded bug reports get stored - it's cheaper and simpler to upload them to a storage space in the AWS cloud than to run a separate server to receive the uploads.

cheers,

Robin
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DocHighCo
Posts: 52
Joined: Wed Nov 18, 2020 2:20 pm

Re: SC4.0 freezes during livestacking and doesn't restart

#6

Post by DocHighCo »

Ok understood.
I ran yesterday the whole night with the same configuration and settings. There was no error. So far I cannot reproduce what happened.

Regards

Heiko
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