I have bought a new Laptop and downloaded SharpCap Version 3.1, the same i have on my old computer (Windows 10)
I failed to connect my cameras ZWO ASI 174mini and 120 Mini on the new computer (Winwows 10).
Franz
Camera cannot be connected
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If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs
Please also read about Troubleshooting USB Issues before posting.
*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***
Please include the following details in any bug report:
* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
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admin
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Re: Camera cannot be connected
Hi,
so I can think of two possibilities here...
1) You haven't installed the ZWO Windows 'Native Drivers' at all on the new computer - in that case download and install from https://astronomy-imaging-camera.com/software-drivers
2) You have got the drivers installed, but your SharpCap 3.1 is too old to work with the newest ZWO drivers. ZWO made changes a few years back that meant that the new drivers required updated software to work with the cameras. If you have installed the drivers and are still not seeing the cameras, try a newer (3.2, 4.0) version of SharpCap.
Of course, it is always worth checking Windows Device Manager to see if your cameras are showing up properly there when you plug them in - if they do not show, or have an error/warning status in device manager then SharpCap will not see them.
cheers,
Robin
so I can think of two possibilities here...
1) You haven't installed the ZWO Windows 'Native Drivers' at all on the new computer - in that case download and install from https://astronomy-imaging-camera.com/software-drivers
2) You have got the drivers installed, but your SharpCap 3.1 is too old to work with the newest ZWO drivers. ZWO made changes a few years back that meant that the new drivers required updated software to work with the cameras. If you have installed the drivers and are still not seeing the cameras, try a newer (3.2, 4.0) version of SharpCap.
Of course, it is always worth checking Windows Device Manager to see if your cameras are showing up properly there when you plug them in - if they do not show, or have an error/warning status in device manager then SharpCap will not see them.
cheers,
Robin
Re: Camera cannot be connected
Hi Robin,
thanks for your quick response. Indeed the appropriate driver was missing. It works now perfectly.
Best Regards
Franz
thanks for your quick response. Indeed the appropriate driver was missing. It works now perfectly.
Best Regards
Franz
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admin
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Re: Camera cannot be connected
Hi Franz,
awesome - good to hear that fixed it
cheers,
Robin
awesome - good to hear that fixed it
cheers,
Robin