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Failed to get the license key
Posted: Tue Jan 12, 2021 12:49 pm
by japwilkos
Nice to meet you.
I purchased a license for SharpCap Pro, but Edge translated it into Japanese without permission, and even if I copied and pasted it, it was not authenticated.
So I re-accessed it in Chrome and bought the license key again.
Can you refund the price for the first purchase?
Re: Failed to get the license key
Posted: Tue Jan 12, 2021 1:42 pm
by admin
Hi,
apologies for that - I have refunded your first purchase. I thought I had fixed that web page to not translate the key, but I can see now I made a mistake with that (which I have now fixed properly - I hope!)
thanks,
Robin
Re: Failed to get the license key
Posted: Tue Jan 12, 2021 2:13 pm
by japwilkos
Thank you for your quick response and refund.
Re: Failed to get the license key
Posted: Mon Mar 08, 2021 8:00 pm
by Tfer
Just tried to upgrade my SharpCap, but never got the key, either as a browser window or email.
Looking forward to using the Pro version.
Re: Failed to get the license key
Posted: Mon Mar 08, 2021 8:02 pm
by admin
Hi,
just replied to your email.
Robin
Re: Failed to get the license key
Posted: Mon Mar 08, 2021 8:19 pm
by Tfer
Best. Customer. Service. Ever.
Re: Failed to get the license key
Posted: Tue Mar 30, 2021 3:23 pm
by wscs00
Paid for Pro never got my license Key
Re: Failed to get the license key
Posted: Tue Mar 30, 2021 6:21 pm
by admin
Hi,
I will email you so we can try to work out where your key has gone.
thanks,
Robin