Is update check functioning properly?

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mtrnyc
Posts: 7
Joined: Tue Aug 01, 2017 8:54 pm

Is update check functioning properly?

#1

Post by mtrnyc »

Hi -- I've been suffering persistent crashes with SharpCap Pro during live stacking with darks and flats. Before diving into the details I wanted to check if I've missed a version update, and in fact I had. I'll find out later tonight if my particular problem has been resolved. But I did want to point out that the "Check for Updates" returned a "you have the latest version" message so I only found out when I started reviewing information in the website. FWIW I'm running an ASI1600MC in Windows 10 and the version I had was 3.0.3994.0. I now have 3.0.4002.0 and I'll write back if the crashes persist. Thanks for the great software, though -- I feel like it is enabling me to do some amazing things!
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admin
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Re: Is update check functioning properly?

#2

Post by admin »

Ah, good spot - human error on my part not pushing the latest build out to auto-update. I tend to put up a new build and leave it for about a week before setting it up for auto-update, and this version just slipped past me!

cheers,

Robin
mtrnyc
Posts: 7
Joined: Tue Aug 01, 2017 8:54 pm

Re: Is update check functioning properly?

#3

Post by mtrnyc »

Thanks, Robin.

After installing the new version I'm sorry to say that I continue to experience crashes. I've sent in a bunch of crash reports which all identify the same bad memory call even though the conditions of the crash have varied a bit. It's a big enough problem that I'm using version 2.9 instead of the paid up Pro version -- no crashes with this. I'm running Windows 10 on a Microsoft Surface Pro 3 with an i7 and 8 GB memory. Let me know if there is more that I can do to help get this debugged.
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Re: Is update check functioning properly?

#4

Post by admin »

Ok, please can you send me a screenshot of the crash message so that I can be sure I am looking at the right error reports when I look into this.

If it's the one I think it is then it is a problem in the ZWO SDK :( I do have a new version of their SDK in the pre-release builds for 3.1 - you ware welcome to test that if you want - let me know and I will add you to the alpha testers group.

cheers,

Robin
mtrnyc
Posts: 7
Joined: Tue Aug 01, 2017 8:54 pm

Re: Is update check functioning properly?

#5

Post by mtrnyc »

Ok, I'd be honored to join the alpha testers so please add me in. Hopefully both types of crashes below can be resolved!

I ran the camera and had a crash within a few minutes.

Here is a screenshot
crash1.JPG
crash1.JPG (57.75 KiB) Viewed 2255 times



I realized however that this crash is not the memory based crash so I repeated the experiment and this time opened one additional resource intensive app (one that I would like to be able to use with my SharpCap sesssions). I'm pretty sure this is the message I've received most often.
Attachments
crash2.JPG
crash2.JPG (52.51 KiB) Viewed 2255 times
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Re: Is update check functioning properly?

#6

Post by admin »

Ah, interesting...

The second is just running out of memory (or rather there is not a single block big enough to satisfy the request) - that should be fixed in 3.1 as long as you are using 64 bit windows - I have made the memory handling much smarter.

The first bug isn't the one I expected - it's in the debayer code which is my code. Give 3.1 a try and see if it fixes the issue, if not then I will look more closely.

cheers,

Robin

PS - you are in the alpha testers group now - you'll see an extra forum at the bottom of the list and you'll find the alpha build download link in that.
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