The message "A new version of SharpCap is available" has come up numerous times, and numerous times I downloaded 3.1.5220 and install. There are no error messages returned but the end result is that this particular version doesn't appear to want to stay installed.
Current version: 3.1.5214.0
SharpCap Pro
Windows 10.0.17134.950
Dell Inspiron 15
Is there a logfile of installation attempts?
Thanks for any assistance.
Regards,
John
Unable to load 3.1.5220
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[If SharpCap crashes, please send the bug report when prompted instead of including the log]
If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs
Please also read about Troubleshooting USB Issues before posting.
*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***
Please include the following details in any bug report:
* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
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Re: Unable to load 3.1.5220
Hi,
Log files do get created for the auto update attempts, but generally it's not worth the effort of digging into them. The best thing to do usually is to just manually download the updated version from the downloads page and install it by hand.
Cheers, Robin
Log files do get created for the auto update attempts, but generally it's not worth the effort of digging into them. The best thing to do usually is to just manually download the updated version from the downloads page and install it by hand.
Cheers, Robin