System Problems

A place to report problems and bugs in SharpCap
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Please read about Troubleshooting USB Issues before posting.

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Please include the following details in any bug report:

* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
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Joined: Wed Jul 10, 2019 6:42 pm

System Problems

Post by Portech7 » Wed Jul 10, 2019 11:47 pm


Having a few issues with Sharpcap 3.2 pro. Paid the £10 purchase price to support you:-)

For some reason Sharpcap is not seeing my camera (Altair Astro 290c USB-2) and I am not getting any image on screen. I've uninstalled Sharpcap and reinstalled but no better. Checked USB ports and cables but all good, camera works fine in Altaircap.
Log report attached, hope this helps.

Thanks :D
Sharpcap Log.txt
(12.79 KiB) Downloaded 29 times

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Re: System Problems

Post by admin » Thu Jul 11, 2019 3:59 pm


I think you mentioned in your other post that you were working with a new PC. Have you installed Altair capture on the new PC? It's important to do that because installing Altair capture also installs the Windows systems drivers needed for the camera to be available to SharpCap.

Cheers, Robin

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