Program hangs at displaying 'Tips' afterfirst restart

A place to report problems and bugs in SharpCap
Forum rules


If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs

Please also read about Troubleshooting USB Issues before posting.

*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***

Please include the following details in any bug report:

* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
Post Reply
roelb
Posts: 214
Joined: Wed Mar 08, 2017 11:36 pm

Program hangs at displaying 'Tips' afterfirst restart

#1

Post by roelb »

SharpCap Program Version: 3.0.38.30
No camera attached.

Windows 10 Home Version 1607 Build 14393.1066

The first time, after fresh install, the program opens.
After closing and re-opening, the program hangs while displaying the 'Tips' window.
Nothing can be clicked to close the program. Only "hard delete" the process can be done.

Note 1: Process Window Title: SharpCap C:\Users\username\Desktop\SharpCap Capture Files

Note 2: Opening the test camera at first program start doesn't solve this issue.

Can't see a button to include a attachment, so here is a copy of the log file:

Info: 03:06:16.5595053 Thread:LogInfo Thread#8 SharpCap.LogSystemInfo.ThreadProc() :: SharpCap Version 3.0.3830.0
Info: 03:06:16.5751315 Thread:LogInfo Thread#8 SharpCap.LogSystemInfo.ThreadProc() :: GC Memory 4Mb
Info: 03:06:16.5751315 Thread:LogInfo Thread#8 SharpCap.LogSystemInfo.ThreadProc() :: Process Memory 50Mb
Info: 03:06:16.5751315 Thread:LogInfo Thread#8 SharpCap.LogSystemInfo.ThreadProc() :: Total Physical Memory 8172Mb
Info: 03:06:16.5751315 Thread:LogInfo Thread#8 SharpCap.LogSystemInfo.ThreadProc() :: Available Physical Memory 5459Mb
Info: 03:06:16.5751315 Thread:LogInfo Thread#8 SharpCap.LogSystemInfo.ThreadProc() :: Operating System : Microsoft Windows NT 6.2.9200.0
Debug: 03:06:16.6688885 Thread:#1 SharpCap.UI.SharpCapForm..ctor() :: Started
Debug: 03:06:17.3720479 Thread:#1 SharpCap.Models.Application.Initialize(IPreviewWindow previewWindow, IControlForm controlForm, Boolean precacheCameras) :: Precache of device list kicked off
Debug: 03:06:17.3876737 Thread:Precache cameras#19 SharpCap.Cameras.Basler.OldBaslerEnumerator.GetDevices() :: Started
Debug: 03:06:17.3876737 Thread:Precache cameras#19 SharpCap.Cameras.Basler.OldBaslerEnumerator.GetDevices() :: Ended
Debug: 03:06:17.3876737 Thread:Precache cameras#19 SharpCap.Cameras.Basler.OldBaslerEnumerator.GetDevices() :: Started
Debug: 03:06:17.3876737 Thread:Precache cameras#19 SharpCap.Cameras.Basler.OldBaslerEnumerator.GetDevices() :: Ended
Debug: 03:06:17.3876737 Thread:Precache cameras#19 SharpCap.Cameras.Basler.BaslerDeviceEnumerator.GetDevices() :: Started
Debug: 03:06:17.3876737 Thread:Precache cameras#19 SharpCap.Cameras.Basler.BaslerDeviceEnumerator.GetDevices() :: Ended
Info: 03:06:17.4501773 Thread:Precache cameras#19 SharpCap.Base.SimpleDeviceEnumerator.GetDevices(Func`1 deviceNameFinder, String infoText, Func`2 fullNameToDispayName, Func`3 tagCreatorFunc) :: QHYCameraFinder - found 0 cameras
Info: 03:06:17.4814289 Thread:Precache cameras#19 SharpCap.Base.SimpleDeviceEnumerator.GetDevices(Func`1 deviceNameFinder, String infoText, Func`2 fullNameToDispayName, Func`3 tagCreatorFunc) :: FindCameras - found 0 cameras
Debug: 03:06:17.5439322 Thread:Precache cameras#19 SharpCap.Cameras.Ximea.XimeaDeviceEnumerator.GetDevices() :: Started
Info: 03:06:17.5439322 Thread:Precache cameras#19 SharpCap.Cameras.Ximea.XimeaDeviceEnumerator.GetDevices() :: XiCam.GetNumberDevices return 0
Debug: 03:06:17.5439322 Thread:Precache cameras#19 SharpCap.Cameras.Ximea.XimeaDeviceEnumerator.GetDevices() :: Ended
Debug: 03:06:17.5908100 Thread:#1 SharpCap.UI.SharpCapForm..ctor() :: Ended
Info: 03:06:17.5908100 Thread:Precache cameras#19 SharpCap.Cameras.NewDirectShow.DeviceEnumerator`1.GetDeviceMenuItems() :: Adding device : ASI290MM Camera (ZWO Design) to menu
Info: 03:06:17.6064355 Thread:Precache cameras#19 SharpCap.Cameras.NewDirectShow.DeviceEnumerator`1.GetDeviceMenuItems() :: Adding device : ASI290MM Camera (ZWO Design) to menu
Debug: 03:06:17.6064355 Thread:Precache cameras#19 SharpCap.Cameras.ASCOM.AscomDeviceEnumerator.GetDevices() :: Adding ASCOM Camera Name = ASI Camera (1), ProgID = ASCOM.ASICamera2.Camera
Debug: 03:06:17.6064355 Thread:Precache cameras#19 SharpCap.Cameras.ASCOM.AscomDeviceEnumerator.GetDevices() :: Adding ASCOM Camera Name = ASI Camera (2), ProgID = ASCOM.ASICamera2_2.Camera
Debug: 03:06:17.6064355 Thread:Precache cameras#19 SharpCap.Cameras.ASCOM.AscomDeviceEnumerator.GetDevices() :: Adding ASCOM Camera Name = Atik Camera, ProgID = ASCOM.Atik.Camera
Debug: 03:06:17.6064355 Thread:Precache cameras#19 SharpCap.Cameras.ASCOM.AscomDeviceEnumerator.GetDevices() :: Adding ASCOM Camera Name = Atik Camera 2, ProgID = ASCOM.Atik2.Camera
Debug: 03:06:17.6064355 Thread:Precache cameras#19 SharpCap.Cameras.ASCOM.AscomDeviceEnumerator.GetDevices() :: Adding ASCOM Camera Name = Camera V2 simulator, ProgID = ASCOM.Simulator.Camera
Debug: 03:06:17.6064355 Thread:Precache cameras#19 SharpCap.Cameras.ASCOM.AscomDeviceEnumerator.GetDevices() :: Adding ASCOM Camera Name = Starlight Xpress Lodestar, ProgID = ASCOM.sxCamera.Imaging0.Camera
Debug: 03:06:17.6064355 Thread:Precache cameras#19 SharpCap.Cameras.ASCOM.AscomDeviceEnumerator.GetDevices() :: Adding ASCOM Camera Name = Simulator, ProgID = CCDSimulator.Camera
Debug: 03:06:17.6064355 Thread:Precache cameras#19 SharpCap.Cameras.Fake.FakeDeviceEnumerator.GetDevices() :: Started
Debug: 03:06:17.6064355 Thread:Precache cameras#19 SharpCap.Cameras.Fake.FakeDeviceEnumerator.GetDevices() :: Ended
Info: 03:06:17.6064355 Thread:Precache cameras#19 SharpCap.Models.Application.<Initialize>b__96_0() :: Scanning for cameras took 234ms and found 10 cameras.
Info: 03:06:17.6220613 Thread:LogInfo Thread#8 SharpCap.LogSystemInfo.ThreadProc() :: CPU : Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz with 4 cores.
Debug: 03:06:17.6983806 Thread:#1 SharpCap.UI.SharpCapForm.SharpCapForm_Load(Object sender, EventArgs e) :: Started
Debug: 03:06:17.6993816 Thread:#1 SharpCap.UI.SharpCapForm.SharpCapForm_Load(Object sender, EventArgs e) :: Ended
Debug: 03:06:17.7334023 Thread:#1 SharpCap.UI.SharpCapForm.SharpCap_Shown(Object sender, EventArgs e) :: Started
Roel
Celestron Nexstar Evolution 8 - Celestron Nexstar 6 SE - StarSense
ZWO ASI533MC-Pro -- ZWO ASI533MM-Pro
User avatar
admin
Site Admin
Posts: 13287
Joined: Sat Feb 11, 2017 3:52 pm
Location: Vale of the White Horse, UK
Contact:

Re: Program hangs at displaying 'Tips' afterfirst restart

#2

Post by admin »

Please update to the release build (3.0.3855) - I think I fixed this error yesterday just before releasing :)

cheers,

Robin
roelb
Posts: 214
Joined: Wed Mar 08, 2017 11:36 pm

Re: Program hangs at displaying 'Tips' afterfirst restart

#3

Post by roelb »

Thanks Robin. Latest version works OK.
Roel
Celestron Nexstar Evolution 8 - Celestron Nexstar 6 SE - StarSense
ZWO ASI533MC-Pro -- ZWO ASI533MM-Pro
Post Reply