*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***
Please include the following details in any bug report:
* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
After installation Driver Webcam Phillips SPC900NC the "Error during preview" message appears and never picture is displayed.
Select inboard webcam or SPC900NC webcam and the result is identical
from the log the camera starts up properly and immediately sends an 'Abort' event to SharpCap, which shuts it down again.
Did you use the Vista driver from this page - http://www.p4c.philips.com/cgi-bin/cpin ... GB&slg=ENG ? I must admit I don't think I ever tested this camera on Vista, but I had it working OK on 7, 8 and 10 with the Win7 driver.
Worth checking with another piece of software - if you get errors with that too then it's very likely driver issues.
First of all, let me tell you that this product is awesome!!!!
I'm having the same problem. Despite the fact that I have a very old configuration - Dell D610, Windows XP SP3, a very cheap generic webcam - the strange thing is that I have been using Sharpcap in this same configuration with success until yesterday. Suddendly, It stoped to work, giving me the same error message. The version I used was 2.9.3055.0, installed April 6th. I've uninstalled it, and also uninstalled every single application that I have installed after that day; I've cleaned up the registry and removed all drivers and reinstalled without success; I've also updated to 2.9.3085.0, with same result.
Any clues?
I know that my laptop configuration is very old, but it was enough for me, and as I said, it worked perfectly.
I really appreciate any help or clue.
* Version of SharpCap: 2.9.3085.0
* Camera and other hardware being user: Webcal Clone 10025 (generic, cheap webcam)
* Operating system version: Windows XP SP3
* Contents of the SharpCap log after the problem has occurred. Error during preview (0x80070005)
Last debug log
Warning: 07:44:43.1718750 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.HandleFgNotify() :: Error during preview (0x80070005)
Warning: 07:44:43.2656250 Thread:#1 SharpCap.Cameras.NewDirectShow.VideoWindow.GetVideoSize() :: Failure HR from COM method : 0x80004002
Warning: 07:44:43.4218750 Thread:#1 SharpCap.Cameras.NewDirectShow.VideoWindow.GetVideoSize() :: Failure HR from COM method : 0x80004002
I too am getting the same behavior on two Win 10 laptops that have been Creator updated. Like Pablo, I've tried reinstalling SharpCap.
Trying the latest 2.8, 2.9, and 3.0 installed as Administrator gives me a log entry saying:
Warning: 07:54:32.9803083 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.HandleFgNotify() :: Error during preview (0x80070005)
with a pop up window saying "Error during preview (0x80070005)" for three different brands of frame grabber and my installed webcam.
3.0 seems to hang for quite a while (minutes) before the error and display
Everything was running smoothly until yesterday morning.
Oh...as an afterthought... I also tried wxAstroCapture and see the same black display but no error message when I try to connect to my built in webcam.
Same here, everything work Friday 04/28/17, Now on 04/30/17 it is broken
This error first occurred with version 3.0 (Beta). But here the preview window was simply dark, showing no frames being processed on either camera. Like I said both were working on 04/28/17.When preview went dark on Sunday 04/30, I first repaired installation then when that failed, I completely uninstalled 3.0 and installed 2.9.
No Joy,
2.9 gives me error during preview with builtin and logitech Pro 4000. Both cameras worked Friday 4/28 on version 3.0.
Error in window is 0x80070005.
Info: 11:41:49.5368818 Thread:LogInfo Thread#5 SharpCap.LogSystemInfo.ThreadProc() :: SharpCap Version 2.9.3085.0
Info: 11:41:49.5388823 Thread:LogInfo Thread#5 SharpCap.LogSystemInfo.ThreadProc() :: GC Memory 1Mb
Info: 11:41:49.5448879 Thread:LogInfo Thread#5 SharpCap.LogSystemInfo.ThreadProc() :: Process Memory 25Mb
Info: 11:41:49.5458882 Thread:LogInfo Thread#5 SharpCap.LogSystemInfo.ThreadProc() :: Total Physical Memory 4024Mb
Info: 11:41:49.5458882 Thread:LogInfo Thread#5 SharpCap.LogSystemInfo.ThreadProc() :: Available Physical Memory 1626Mb
Info: 11:41:49.5458882 Thread:LogInfo Thread#5 SharpCap.LogSystemInfo.ThreadProc() :: Operating System : Microsoft Windows NT 6.2.9200.0
Debug: 11:41:49.5798927 Thread:#1 SharpCap.UI.SharpCapForm..ctor() :: Started
Debug: 11:41:50.5593092 Thread:#1 SharpCap.UI.SharpCapForm..ctor() :: Ended
Info: 11:41:50.6023390 Thread:LogInfo Thread#5 SharpCap.LogSystemInfo.ThreadProc() :: CPU : Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz with 4 cores.
Debug: 11:41:50.6393653 Thread:#1 SharpCap.UI.SharpCapForm.SharpCapForm_Load(Object sender, EventArgs e) :: Started
Debug: 11:41:50.6403660 Thread:#1 SharpCap.UI.SharpCapForm.SharpCapForm_Load(Object sender, EventArgs e) :: Ended
Debug: 11:41:50.6974074 Thread:#1 SharpCap.UI.SharpCapForm.SharpCap_Shown(Object sender, EventArgs e) :: Started
Debug: 11:41:57.1166553 Thread:#1 SharpCap.UI.SharpCapForm.SharpCap_Shown(Object sender, EventArgs e) :: Splash and tips done
Debug: 11:41:57.1406715 Thread:#1 SharpCap.UI.SharpCapForm.SharpCap_Shown(Object sender, EventArgs e) :: Sparkle updated started
Debug: 11:41:57.2803627 Thread:#1 SharpCap.UI.SharpCapForm.SharpCap_Shown(Object sender, EventArgs e) :: Docking setup
Debug: 11:41:57.2813634 Thread:#1 SharpCap.UI.SharpCapForm.SharpCap_Shown(Object sender, EventArgs e) :: Startup scripts (if any) run
Debug: 11:41:57.2823641 Thread:#1 SharpCap.UI.SharpCapForm.SharpCap_Shown(Object sender, EventArgs e) :: Timer set to activate last camera
Debug: 11:41:57.3113843 Thread:#1 SharpCap.UI.SharpCapForm.SharpCap_Shown(Object sender, EventArgs e) :: Menu updated
Debug: 11:41:57.3163875 Thread:#1 SharpCap.UI.SharpCapForm.SharpCap_Shown(Object sender, EventArgs e) :: Ended
Debug: 11:41:57.3847057 Thread:#1 SharpCap.Cameras.Basler.CaptureProvider.GetDevices() :: Started
Debug: 11:41:57.4007170 Thread:#1 SharpCap.Cameras.Basler.CaptureProvider.GetDevices() :: Ended
Debug: 11:41:57.4012183 Thread:#1 SharpCap.Cameras.Basler.CaptureProvider.GetDevices() :: Started
Debug: 11:41:57.4022181 Thread:#1 SharpCap.Cameras.Basler.CaptureProvider.GetDevices() :: Ended
Debug: 11:41:57.4027185 Thread:#1 SharpCap.Cameras.Basler.NewBaslerCaptureProvider.GetDevices() :: Started
Debug: 11:41:57.4037192 Thread:#1 SharpCap.Cameras.Basler.NewBaslerCaptureProvider.GetDevices() :: Ended
Debug: 11:41:57.4257357 Thread:#1 SharpCap.Base.SimpleCaptureProvider.GetDevices(Func`1 deviceNameFinder, String infoText, Func`2 fullNameToDispayName, Func`3 tagCreatorFunc) :: Started
Info: 11:41:57.4782722 Thread:#1 SharpCap.Base.SimpleCaptureProvider.GetDevices(Func`1 deviceNameFinder, String infoText, Func`2 fullNameToDispayName, Func`3 tagCreatorFunc) :: QHYCameraFinder - found 0 cameras
Debug: 11:41:57.5068489 Thread:#1 SharpCap.Base.SimpleCaptureProvider.GetDevices(Func`1 deviceNameFinder, String infoText, Func`2 fullNameToDispayName, Func`3 tagCreatorFunc) :: Started
Info: 11:41:57.5128527 Thread:#1 SharpCap.Base.SimpleCaptureProvider.GetDevices(Func`1 deviceNameFinder, String infoText, Func`2 fullNameToDispayName, Func`3 tagCreatorFunc) :: FindCameras - found 0 cameras
Debug: 11:41:57.5618876 Thread:#1 SharpCap.Cameras.Ximea.XimeaCaptureProvider.GetDevices() :: Started
Info: 11:41:57.5728967 Thread:#1 SharpCap.Cameras.Ximea.XimeaCaptureProvider.GetDevices() :: XiCam.GetNumberDevices return 0
Debug: 11:41:57.5728967 Thread:#1 SharpCap.Cameras.Ximea.XimeaCaptureProvider.GetDevices() :: Ended
Info: 11:41:57.6149257 Thread:#1 SharpCap.Cameras.NewDirectShow.DeviceEnumerator.GetDeviceMenuItems() :: Adding device : HP Truevision HD to menu
Info: 11:41:57.6149257 Thread:#1 SharpCap.Cameras.NewDirectShow.DeviceEnumerator.GetDeviceMenuItems() :: Adding device : Logitech QuickCam Pro 4000 to menu
Info: 11:41:57.6399443 Thread:#1 SharpCap.Cameras.NewDirectShow.DeviceEnumerator.GetDeviceMenuItems() :: Adding device : HP Truevision HD to menu
Info: 11:41:57.6399443 Thread:#1 SharpCap.Cameras.NewDirectShow.DeviceEnumerator.GetDeviceMenuItems() :: Adding device : Logitech QuickCam Pro 4000 to menu
Debug: 11:41:57.6459469 Thread:#1 SharpCap.Cameras.ASCOM.NewAscomCaptureProvider.GetDevices() :: Adding ASCOM Camera Name = Camera V2 simulator, ProgID = ASCOM.Simulator.Camera
Debug: 11:41:57.6459469 Thread:#1 SharpCap.Cameras.ASCOM.NewAscomCaptureProvider.GetDevices() :: Adding ASCOM Camera Name = Simulator, ProgID = CCDSimulator.Camera
Debug: 11:41:57.6469506 Thread:#1 SharpCap.Cameras.Fake.FakeCaptureProvider.GetDevices() :: Started
Debug: 11:41:57.6469506 Thread:#1 SharpCap.Cameras.Fake.FakeCaptureProvider.GetDevices() :: Ended
Info: 11:41:57.7015103 Thread:#1 SharpCap.Models.Application+<>c__DisplayClass24_0.<set_SelectedCamera>b__0() :: Changing camera from none to HP Truevision HD
Debug: 11:41:57.7215254 Thread:#1 SharpCap.MultiCaptureProvider.OpenDevice(DeviceTagData deviceTag) :: Opening device : HP Truevision HD
Debug: 11:41:57.8576362 Thread:#1 SharpCap.Models.Camera.ApplyDefaultProfile() :: Started
Debug: 11:41:57.8596423 Thread:#1 SharpCap.Models.Camera.ApplyDefaultProfile() :: Ended (No default defined for this camera)
Info: 11:41:57.8606426 Thread:#1 SharpCap.MultiCaptureProvider.StartPreview(Action beforeStartPreviewSent) :: Starting preview on HP Truevision HD
Debug: 11:41:58.0775254 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureControlFactory.GetPinControls() :: Pin controls being added
Debug: 11:41:58.1275575 Thread:#1 SharpCap.Cameras.NewDirectShow.FrameRatePropertyControl.PopulateValueList() :: Started
Debug: 11:41:58.1455708 Thread:#1 SharpCap.Cameras.NewDirectShow.FrameRatePropertyControl.PopulateValueList() :: Ended
Info: 11:41:58.1515759 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureControlFactory.GetCameraControls() :: Camera controls being added via native IAMCameraControl
Info: 11:41:58.1656551 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureControlFactory.GetProcAmpControls() :: Proc Amp controls being added via native IAMVideoProcAmp
Debug: 11:41:58.2297293 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.StartPreview() :: Started
Debug: 11:41:58.2408243 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.LogPreviewDeviceParams() :: Trying to start preview for colour space : YUY2
Debug: 11:41:58.2418255 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.LogPreviewDeviceParams() :: Resolution is : 640x480
Debug: 11:41:58.2418255 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.LogPreviewDeviceParams() :: FrameRate is : 30.00
Debug: 11:41:58.3700884 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.RenderPreviewGraph(Boolean useSampleGrabber, Boolean maxRes) :: preview graph rendered to sample grabber and UI
Debug: 11:41:58.3740896 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.StartPreview() :: capture graph rendered to frame filter and preview sink
Info: 11:41:58.4280873 Thread:#1 SharpCap.MultiCaptureProvider.SendCaptureEvent(Object sender, CaptureEventArgs e) :: Capture Event : StartPreview
Debug: 11:41:58.4461181 Thread:#1 SharpCap.Cameras.NewDirectShow.FrameRatePropertyControl.PopulateValueList() :: Started
Debug: 11:41:58.4461181 Thread:#1 SharpCap.Cameras.NewDirectShow.FrameRatePropertyControl.PopulateValueList() :: Ended
Info: 11:41:58.7032290 Thread:#1 SharpCap.Models.Transforms.set_SelectedTransform(Transform value) :: Selecting transform None
Debug: 11:41:58.7582669 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.StartPreview() :: Ended
Info: 11:41:58.9988827 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.HandleFgNotify() :: MediaEvent Abort
Debug: 11:41:59.0018840 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.StopPreview() :: Started
Info: 11:41:59.1519308 Thread:#1 SharpCap.MultiCaptureProvider.SendCaptureEvent(Object sender, CaptureEventArgs e) :: Capture Event : StopPreview
Debug: 11:41:59.3096994 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureGraphBuilder.RemoveDownstream(IBaseFilter filter) :: Ended
Debug: 11:41:59.3107001 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureGraphBuilder.RemoveDownstream(IBaseFilter filter) :: Ended
Debug: 11:41:59.3116999 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureGraphBuilder.RemoveDownstream(IBaseFilter filter) :: Ended
Debug: 11:41:59.3137009 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureGraphBuilder.RemoveDownstream(IBaseFilter filter) :: Ended
Debug: 11:41:59.3137009 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureGraphBuilder.RemoveDownstream(IBaseFilter filter) :: Ended
Debug: 11:41:59.3137009 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureGraphBuilder.RemoveDownstream(IBaseFilter filter) :: Ended
Warning: 11:41:59.3167065 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.StopPreview() :: Failure HR from COM method : 0x80040209 when determining pin connection
Warning: 11:41:59.3167065 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.StopPreview() :: Failure HR from COM method : 0x80040209 when determining pin connection
Debug: 11:41:59.3167065 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureGraphBuilder.RemoveDownstream(IBaseFilter filter) :: Ended
Debug: 11:41:59.3177076 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.StopPreview() :: Ended
Warning: 11:41:59.3187049 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.HandleFgNotify() :: Error during preview (0x80070005)
Warning: 11:41:59.3397399 Thread:#1 SharpCap.Cameras.NewDirectShow.VideoWindow.GetVideoSize() :: Failure HR from COM method : 0x80004002
Warning: 11:41:59.4357672 Thread:#1 SharpCap.Cameras.NewDirectShow.VideoWindow.GetVideoSize() :: Failure HR from COM method : 0x80004002
Debug: 11:42:18.5641101 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.MakeMenuOptions() :: Started
Debug: 11:42:23.5272018 Thread:#1 SharpCap.Cameras.NewDirectShow.CaptureProvider.MakeMenuOptions() :: Started
Ok, so it sounds like the Win 10 Creators update has broken things for a lot of people and in other applications too - that's not nice of Microsoft! I haven't tried the update yet on any computers, but will try to load it up later on and see what I can see.
That obviously doesn't apply to Pablo with issues on WinXP - my first guess there is to think if you have installed/uninstalled any other software recently that might have updated video codecs that could have upset SharpCap.
My last windows 10 update was April 21, as windows is showing anyways. And I had no preview issues prior to today, April 30. But the last day I ran SnapCap, was April 28.
I did not download the windows creator update, and my windows version is showing 1607, and I believe it would be 1703 if the creator update was installed.
thanks for the further update - I'm unsure so far what your problem is if you are not on the creator update. I have just tested the creator update and the news is not good - on a fresh Win10 install, before the creator update I got the following webcams to work correctly:
SPC900
MS Lifecam Cinema
Logitech Fusion
USB 2861 Frame Grabber
XBOX 360 Camera
Trust Webcam
USB Endoscope (unbranded)
After upgrading with the creator update, the last 3 failed to work (I managed to get the USB endoscope to work intermittently, but no pattern yet). I get a variety of errors and different failures in SC 2.9 from 3.0.
The cameras that SharpCap is having problems with also show an error in the built-in Windows 10 camera application, but if I 'OK' the error then I get a picture, so somehow that application is working around the problem. Now I've got to work out *how*... This may have to wait for a patch release after SharpCap 3.0 is released, as I plan to release that tomorrow. Let's also hope that whatever I find out and fix for the creator update also helps others who are having webcam issues.
Yes, it's obvious that the Creators update is doing something horrible to webcams. I thought (briefly) that I had a fix as I made some code changes and got the Xbox cam working. Then I switched to a different camera which failed and then when I went back to the Xbox cam that failed too but with a different error!!!
So the official state of play at the moment is *not* to try to use the Win 10 Creator's Update for webcams as many do not work - this applies to all versions of SharpCap and to other capture programs too.
I will try to split out this thread so that we don't lose track of those who have problems with other versions of windows.
I haven't tried the update yet on any computers, but will try to load it up later on and see what I can see. 