[Resolved] Error while launching on Windows10

A place to report problems and bugs in SharpCap
Forum rules


If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs

Please also read about Troubleshooting USB Issues before posting.

*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***

Please include the following details in any bug report:

* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
Krisbe1980
Posts: 8
Joined: Mon Jun 18, 2018 2:00 pm

[Resolved] Error while launching on Windows10

#1

Post by Krisbe1980 »

Hi. I get this error while launching. Any ideas?
Last edited by Krisbe1980 on Mon Jun 18, 2018 7:19 pm, edited 1 time in total.
User avatar
admin
Site Admin
Posts: 13175
Joined: Sat Feb 11, 2017 3:52 pm
Location: Vale of the White Horse, UK
Contact:

Re: Error while launching on Windows10

#2

Post by admin »

Hi,

no image I'm afraid, so can't comment - please retry posting the image. The most common cause of failure to start has (historically) been antivirus software causing trouble.

cheers,

Robin
Krisbe1980
Posts: 8
Joined: Mon Jun 18, 2018 2:00 pm

Re: Error while launching on Windows10

#3

Post by Krisbe1980 »

Image
Krisbe1980
Posts: 8
Joined: Mon Jun 18, 2018 2:00 pm

Re: Error while launching on Windows10

#4

Post by Krisbe1980 »

btw ver 3.0 working with no probs
User avatar
admin
Site Admin
Posts: 13175
Joined: Sat Feb 11, 2017 3:52 pm
Location: Vale of the White Horse, UK
Contact:

Re: Error while launching on Windows10

#5

Post by admin »

Ok, thanks.

That's weird - I just tried 3.1.5203 on a clean Win10 machine and it was fine, but I have made a tweak that might be able to cure the problem you are seeing, so please try 3.1.5209 (just added to the downloads page) and see if that helps.

cheers,

Robin
Krisbe1980
Posts: 8
Joined: Mon Jun 18, 2018 2:00 pm

Re: Error while launching on Windows10

#6

Post by Krisbe1980 »

Still the same error, might sh with my comp. Yet I say the 3.0 works fine. On a standard PC I dont have this problem, its only on a laptop but I guess this should not make any difference
User avatar
turfpit
Posts: 1779
Joined: Mon Feb 13, 2017 8:13 pm
Location: UK
Contact:

Re: Error while launching on Windows10

#7

Post by turfpit »

A search for cannot load system.valuetuple, version=4.0.0.0 turns up references to the .NET framework.
On a standard PC I dont have this problem, its only on a laptop but I guess this should not make any difference
There is no such thing as a standard PC. Having the problem on the laptop suggests there is some software component of Windows not installed or at a different version on the laptop compared with the PC (even though both might be at Windows 10).

If the problem persists, it might be worth running msinfo32, doing a File > Save and post the resulting .NFO file back to this thread.

Dave
User avatar
admin
Site Admin
Posts: 13175
Joined: Sat Feb 11, 2017 3:52 pm
Location: Vale of the White Horse, UK
Contact:

Re: Error while launching on Windows10

#8

Post by admin »

Hi,

the Systel.ValueTuple.dll should be already installed on Windows 10 even before you install SharpCap. If you go to the folder C:\Windows\Microsoft.Net then you should be able to search for System.ValueTuple and see results as below
Capture.PNG
Capture.PNG (68.88 KiB) Viewed 3141 times
A newer version of the same DLL is also inside SharpCap, so it shouldn't even be looking for the version that is installed on Windows - all very odd.

If your Win10 is not up to date then I'd suggest updating it to the latest version. You could also try installing the latest version of the .NET framework (4.7.1? 4.7.2?) and see if that helps.

cheers,

Robin
Krisbe1980
Posts: 8
Joined: Mon Jun 18, 2018 2:00 pm

Re: Error while launching on Windows10

#9

Post by Krisbe1980 »

Thx guys
Will try this today and will update.
Plenty of stuff going on as my new scope arrives today so I am excited with it 😎
Krisbe1980
Posts: 8
Joined: Mon Jun 18, 2018 2:00 pm

Re: Error while launching on Windows10

#10

Post by Krisbe1980 »

Right,
Installed net 4.7 but still this system.valuetuple is empty
Post Reply