unable to run beta versions

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marinsdad
Posts: 2
Joined: Mon Sep 04, 2017 12:03 pm

unable to run beta versions

Post by marinsdad » Mon Feb 12, 2018 8:25 am

I am having issues installing the beta version of Sharpcap.
I've downloaded the latest beta release but the install fails saying at an installation is allready in progress and to complete that first.
I have tried running the install as administrator and changed the install directory but without success.

I am running windows 10 64bit

log details below

[3770:317C][2018-02-12T07:40:56]i001: Burn v3.11.0.1701, Windows v10.0 (Build 16299: Service Pack 0), path: C:\Users\marin\AppData\Local\Temp\{295012B9-3C0D-469C-94B7-8AC20AFB14A0}\.cr\SharpCapInstall-3.1.5022.0.exe
[3770:317C][2018-02-12T07:40:56]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]SharpCap 3.1'
[3770:317C][2018-02-12T07:40:56]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\SharpCap.exe'
[3770:317C][2018-02-12T07:40:56]i000: Initializing numeric variable 'LAUNCHSHARPCAP' to value '0'
[3770:317C][2018-02-12T07:40:56]i009: Command Line: '-burn.clean.room=C:\Users\marin\Desktop\SharpCapInstall-3.1.5022.0.exe -burn.filehandle.attached=560 -burn.filehandle.self=568'
[3770:317C][2018-02-12T07:40:56]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\marin\Desktop\SharpCapInstall-3.1.5022.0.exe'
[3770:317C][2018-02-12T07:40:56]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\marin\Desktop\'
[3770:317C][2018-02-12T07:40:57]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\marin\AppData\Local\Temp\SharpCap_3.1_20180212074057.log'
[3770:317C][2018-02-12T07:40:57]i000: Setting string variable 'WixBundleName' to value 'SharpCap 3.1'
[3770:317C][2018-02-12T07:40:57]i000: Setting string variable 'WixBundleManufacturer' to value 'AstroSharp Limited'
[3770:33E4][2018-02-12T07:40:57]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[3770:33E4][2018-02-12T07:40:57]i000: Setting version variable 'WixBundleFileVersion' to value '3.1.5022.0'
[3770:317C][2018-02-12T07:40:57]i100: Detect begin, 4 packages
[3770:317C][2018-02-12T07:40:57]i000: Setting string variable 'NETFRAMEWORK45' to value '461308'
[3770:317C][2018-02-12T07:40:57]i000: Setting version variable 'VCREDIST_100_x86' to value '10.0.40219.0'
[3770:317C][2018-02-12T07:40:57]i052: Condition 'NETFRAMEWORK45 >= 379893' evaluates to true.
[3770:317C][2018-02-12T07:40:57]i052: Condition '(VCREDIST_100_x86 >= v10.0.30319)' evaluates to true.
[3770:317C][2018-02-12T07:40:57]i101: Detected package: NetFx452Web, state: Present, cached: None
[3770:317C][2018-02-12T07:40:57]i101: Detected package: vc100, state: Present, cached: None
[3770:317C][2018-02-12T07:40:57]i101: Detected package: SharpCapInstall.msi, state: Absent, cached: None
[3770:317C][2018-02-12T07:40:57]i101: Detected package: PostInstall.msi, state: Absent, cached: Complete
[3770:317C][2018-02-12T07:40:57]i052: Condition '((VersionNT = v6.0) AND (ServicePackLevel >= 2)) OR ((VersionNT = v6.1) AND (ServicePackLevel >= 1)) OR (VersionNT >= v6.2)' evaluates to true.
[3770:317C][2018-02-12T07:40:57]i199: Detect complete, result: 0x0
[3770:33E4][2018-02-12T07:40:59]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[3770:33E4][2018-02-12T07:41:02]i000: Setting string variable 'InstallFolder' to value 'C:\Program Files (x86)\SharpCap 3.1'
[3770:33E4][2018-02-12T07:41:03]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[3770:317C][2018-02-12T07:41:03]i200: Plan begin, 4 packages, action: Install
[3770:317C][2018-02-12T07:41:03]w321: Skipping dependency registration on package with no dependency providers: NetFx452Web
[3770:317C][2018-02-12T07:41:03]w321: Skipping dependency registration on package with no dependency providers: vc100
[3770:317C][2018-02-12T07:41:03]w322: Skipping cross-scope dependency registration on package: SharpCapInstall.msi, bundle scope: PerUser, package scope: PerMachine
[3770:317C][2018-02-12T07:41:03]i000: Setting string variable 'WixBundleRollbackLog_SharpCapInstall.msi' to value 'C:\Users\marin\AppData\Local\Temp\SharpCap_3.1_20180212074057_000_SharpCapInstall.msi_rollback.log'
[3770:317C][2018-02-12T07:41:03]i000: Setting string variable 'WixBundleLog_SharpCapInstall.msi' to value 'C:\Users\marin\AppData\Local\Temp\SharpCap_3.1_20180212074057_000_SharpCapInstall.msi.log'
[3770:317C][2018-02-12T07:41:03]i000: Setting string variable 'WixBundleRollbackLog_PostInstall.msi' to value 'C:\Users\marin\AppData\Local\Temp\SharpCap_3.1_20180212074057_001_PostInstall.msi_rollback.log'
[3770:317C][2018-02-12T07:41:03]i000: Setting string variable 'WixBundleLog_PostInstall.msi' to value 'C:\Users\marin\AppData\Local\Temp\SharpCap_3.1_20180212074057_001_PostInstall.msi.log'
[3770:317C][2018-02-12T07:41:03]i201: Planned package: NetFx452Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3770:317C][2018-02-12T07:41:03]i201: Planned package: vc100, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3770:317C][2018-02-12T07:41:03]i201: Planned package: SharpCapInstall.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[3770:317C][2018-02-12T07:41:03]i201: Planned package: PostInstall.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[3770:317C][2018-02-12T07:41:03]i299: Plan complete, result: 0x0
[3770:317C][2018-02-12T07:41:03]i300: Apply begin
[3770:317C][2018-02-12T07:41:03]i010: Launching elevated engine process.
[3770:317C][2018-02-12T07:41:03]i011: Launched elevated engine process.
[3770:317C][2018-02-12T07:41:03]i012: Connected to elevated engine.
[142C:2994][2018-02-12T07:41:03]i358: Pausing automatic updates.
[142C:2994][2018-02-12T07:41:03]i359: Paused automatic updates.
[142C:2994][2018-02-12T07:41:03]i360: Creating a system restore point.
[142C:2994][2018-02-12T07:41:16]i361: Created a system restore point.
[3770:317C][2018-02-12T07:41:16]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{cb113ada-f820-483a-9127-bfdb83027363}, options: 0x7, disable resume: No
[3770:317C][2018-02-12T07:41:16]i000: Caching bundle from: 'C:\Users\marin\AppData\Local\Temp\{22D3FF40-7B50-43C2-9964-0BC9AFDEE320}\.be\SharpCapInstall.exe' to: 'C:\Users\marin\AppData\Local\Package Cache\{cb113ada-f820-483a-9127-bfdb83027363}\SharpCapInstall.exe'
[3770:317C][2018-02-12T07:41:16]i320: Registering bundle dependency provider: {cb113ada-f820-483a-9127-bfdb83027363}, version: 3.1.5022.0
[3770:317C][2018-02-12T07:41:16]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{cb113ada-f820-483a-9127-bfdb83027363}, resume: Active, restart initiated: No, disable resume: No
[142C:0FFC][2018-02-12T07:41:17]i305: Verified acquired payload: SharpCapInstall.msi at path: C:\ProgramData\Package Cache\.unverified\SharpCapInstall.msi, moving to: C:\ProgramData\Package Cache\{9D4BA85C-A74F-435B-B61B-10EF600961B4}v3.1.5022\SharpCapInstall.msi.
[3770:36F8][2018-02-12T07:41:17]i304: Verified existing payload: PostInstall.msi at path: C:\Users\marin\AppData\Local\Package Cache\{BAA0FF0D-C927-47B5-B3FB-6A7A2B62D6E4}v3.1.5022\PostInstall.msi.
[3770:36F8][2018-02-12T07:41:17]i304: Verified existing payload: cab5F14527E9461EFEDCF12D0ACCA979C7B at path: C:\Users\marin\AppData\Local\Package Cache\{BAA0FF0D-C927-47B5-B3FB-6A7A2B62D6E4}v3.1.5022\cab1.cab.
[142C:2994][2018-02-12T07:41:17]i301: Applying execute package: SharpCapInstall.msi, action: Install, path: C:\ProgramData\Package Cache\{9D4BA85C-A74F-435B-B61B-10EF600961B4}v3.1.5022\SharpCapInstall.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" APPLICATIONROOTDIRECTORY="C:\Program Files (x86)\SharpCap 3.1"'
[142C:2994][2018-02-12T07:41:20]e000: Error 0x80070652: Failed to install MSI package.
[142C:2994][2018-02-12T07:41:20]e000: Error 0x80070652: Failed to execute MSI package.
[3770:317C][2018-02-12T07:41:20]e000: Error 0x80070652: Failed to configure per-machine MSI package.
[3770:317C][2018-02-12T07:41:20]w348: Application requested retry of package: SharpCapInstall.msi, encountered error: 0x80070652. Retrying...
[142C:2994][2018-02-12T07:41:23]i301: Applying execute package: SharpCapInstall.msi, action: Install, path: C:\ProgramData\Package Cache\{9D4BA85C-A74F-435B-B61B-10EF600961B4}v3.1.5022\SharpCapInstall.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" APPLICATIONROOTDIRECTORY="C:\Program Files (x86)\SharpCap 3.1"'
[142C:2994][2018-02-12T07:41:26]e000: Error 0x80070652: Failed to install MSI package.
[142C:2994][2018-02-12T07:41:26]e000: Error 0x80070652: Failed to execute MSI package.
[3770:317C][2018-02-12T07:41:26]e000: Error 0x80070652: Failed to configure per-machine MSI package.
[3770:317C][2018-02-12T07:41:26]w348: Application requested retry of package: SharpCapInstall.msi, encountered error: 0x80070652. Retrying...
[142C:2994][2018-02-12T07:41:29]i301: Applying execute package: SharpCapInstall.msi, action: Install, path: C:\ProgramData\Package Cache\{9D4BA85C-A74F-435B-B61B-10EF600961B4}v3.1.5022\SharpCapInstall.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" APPLICATIONROOTDIRECTORY="C:\Program Files (x86)\SharpCap 3.1"'
[142C:2994][2018-02-12T07:41:32]e000: Error 0x80070652: Failed to install MSI package.
[142C:2994][2018-02-12T07:41:32]e000: Error 0x80070652: Failed to execute MSI package.
[3770:317C][2018-02-12T07:41:32]e000: Error 0x80070652: Failed to configure per-machine MSI package.
[3770:317C][2018-02-12T07:41:32]w348: Application requested retry of package: SharpCapInstall.msi, encountered error: 0x80070652. Retrying...
[142C:2994][2018-02-12T07:41:35]i301: Applying execute package: SharpCapInstall.msi, action: Install, path: C:\ProgramData\Package Cache\{9D4BA85C-A74F-435B-B61B-10EF600961B4}v3.1.5022\SharpCapInstall.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" APPLICATIONROOTDIRECTORY="C:\Program Files (x86)\SharpCap 3.1"'
[142C:2994][2018-02-12T07:41:38]e000: Error 0x80070652: Failed to install MSI package.
[142C:2994][2018-02-12T07:41:38]e000: Error 0x80070652: Failed to execute MSI package.
[3770:317C][2018-02-12T07:41:38]e000: Error 0x80070652: Failed to configure per-machine MSI package.
[3770:317C][2018-02-12T07:41:38]i319: Applied execute package: SharpCapInstall.msi, result: 0x80070652, restart: None
[3770:317C][2018-02-12T07:41:38]e000: Error 0x80070652: Failed to execute MSI package.
[142C:2994][2018-02-12T07:41:38]i318: Skipped rollback of package: SharpCapInstall.msi, action: Uninstall, already: Absent
[3770:317C][2018-02-12T07:41:38]i319: Applied rollback package: SharpCapInstall.msi, result: 0x0, restart: None
[142C:2994][2018-02-12T07:41:38]i351: Removing cached package: SharpCapInstall.msi, from path: C:\ProgramData\Package Cache\{9D4BA85C-A74F-435B-B61B-10EF600961B4}v3.1.5022\
[3770:317C][2018-02-12T07:41:38]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{cb113ada-f820-483a-9127-bfdb83027363}, resume: None, restart: None, disable resume: No
[3770:317C][2018-02-12T07:41:38]i330: Removed bundle dependency provider: {cb113ada-f820-483a-9127-bfdb83027363}
[3770:317C][2018-02-12T07:41:38]i352: Removing cached bundle: {cb113ada-f820-483a-9127-bfdb83027363}, from path: C:\Users\marin\AppData\Local\Package Cache\{cb113ada-f820-483a-9127-bfdb83027363}\
[3770:317C][2018-02-12T07:41:38]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{cb113ada-f820-483a-9127-bfdb83027363}, resume: None, restart initiated: No, disable resume: No
[3770:317C][2018-02-12T07:41:38]i399: Apply complete, result: 0x80070652, restart: None, ba requested restart: No


Version 3.0.4076 is currently installed on my PC, i am also unable to uninstall that version as the system says an installation is in progress

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admin
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Re: unable to run beta versions

Post by admin » Mon Feb 12, 2018 5:13 pm

Hi,

the error code means that another installation is running (which agrees with the messages you are seeing). Sometimes this can happen if there is an install going on in the background due to Windows Update running or some other program auto-updating.

Searching for the error code - 0x80070652 - mostly comes up with suggestions of waiting for the other install to finish or rebooting and trying again. Beyond that maybe if you have tried to install/uninstall something else recently it could have somehow got stuck?

cheers,

Robin

marinsdad
Posts: 2
Joined: Mon Sep 04, 2017 12:03 pm

Re: unable to run beta versions

Post by marinsdad » Tue Feb 13, 2018 9:37 am

Hi Robin ,
Thanks for the reply, it seems my system had gotten all in a tiz about the vpn software I have on my laptop. Once I had stopped that and rebooted it all seemed to work fine and the install completed successfully.

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Re: unable to run beta versions

Post by admin » Tue Feb 13, 2018 4:53 pm

Good to hear it's all sorted :)

Robin

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