V4.0 Installation error

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KelB
Posts: 3
Joined: Mon Nov 29, 2021 12:12 pm

V4.0 Installation error

#1

Post by KelB »

Hi

I am currently running V3.2 under Windows 7.
I have downloaded the 32 bit version of V4.0 but the installer stops with the following error log:-

[0B80:12AC][2021-11-29T12:06:19]i001: Burn v3.11.2.4516, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Windows\Temp\{16861D7C-333B-4757-8103-43A94A6DC78F}\.cr\SharpCapInstall-4.0.8395.0.exe
[0B80:12AC][2021-11-29T12:06:19]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]SharpCap 4.0'
[0B80:12AC][2021-11-29T12:06:19]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\SharpCap.exe'
[0B80:12AC][2021-11-29T12:06:19]i000: Initializing numeric variable 'LAUNCHSHARPCAP' to value '0'
[0B80:12AC][2021-11-29T12:06:19]i009: Command Line: '-burn.clean.room=C:\Astronomy\SharpCapInstall-4.0.8395.0.exe -burn.filehandle.attached=184 -burn.filehandle.self=192'
[0B80:12AC][2021-11-29T12:06:19]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Astronomy\SharpCapInstall-4.0.8395.0.exe'
[0B80:12AC][2021-11-29T12:06:19]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Astronomy\'
[0B80:12AC][2021-11-29T12:06:19]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Kel\AppData\Local\Temp\SharpCap_4.0_20211129120619.log'
[0B80:12AC][2021-11-29T12:06:19]i000: Setting string variable 'WixBundleName' to value 'SharpCap 4.0'
[0B80:12AC][2021-11-29T12:06:19]i000: Setting string variable 'WixBundleManufacturer' to value 'AstroSharp Limited'
[0B80:2240][2021-11-29T12:06:19]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[0B80:2240][2021-11-29T12:06:20]i000: Setting version variable 'WixBundleFileVersion' to value '4.0.8395.0'
[0B80:12AC][2021-11-29T12:06:22]i100: Detect begin, 2 packages
[0B80:12AC][2021-11-29T12:06:22]i000: Setting string variable 'NETFRAMEWORK45' to value '461310'
[0B80:12AC][2021-11-29T12:06:22]w120: Detected partially cached package: NetFx48Web, invalid payload: NetFx48Web, reason: 0x80070003
[0B80:12AC][2021-11-29T12:06:22]i052: Condition 'NETFRAMEWORK45 >= 528040' evaluates to false.
[0B80:12AC][2021-11-29T12:06:22]i101: Detected package: NetFx48Web, state: Absent, cached: Partial
[0B80:12AC][2021-11-29T12:06:22]i101: Detected package: SharpCapInstall.msi, state: Absent, cached: None
[0B80:12AC][2021-11-29T12:06:22]i052: Condition '((VersionNT = v6.0) AND (ServicePackLevel >= 2)) OR ((VersionNT = v6.1) AND (ServicePackLevel >= 1)) OR (VersionNT >= v6.2)' evaluates to true.
[0B80:12AC][2021-11-29T12:06:22]i199: Detect complete, result: 0x0
[0B80:2240][2021-11-29T12:06:31]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[0B80:12AC][2021-11-29T12:06:31]i200: Plan begin, 2 packages, action: Install
[0B80:12AC][2021-11-29T12:06:31]w321: Skipping dependency registration on package with no dependency providers: NetFx48Web
[0B80:12AC][2021-11-29T12:06:31]i000: Setting string variable 'NetFx48FullLog' to value 'C:\Users\Kel\AppData\Local\Temp\SharpCap_4.0_20211129120619_000_NetFx48Web.log'
[0B80:12AC][2021-11-29T12:06:31]i000: Setting string variable 'WixBundleRollbackLog_SharpCapInstall.msi' to value 'C:\Users\Kel\AppData\Local\Temp\SharpCap_4.0_20211129120619_001_SharpCapInstall.msi_rollback.log'
[0B80:12AC][2021-11-29T12:06:31]i000: Setting string variable 'WixBundleLog_SharpCapInstall.msi' to value 'C:\Users\Kel\AppData\Local\Temp\SharpCap_4.0_20211129120619_001_SharpCapInstall.msi.log'
[0B80:12AC][2021-11-29T12:06:31]i201: Planned package: NetFx48Web, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[0B80:12AC][2021-11-29T12:06:31]i201: Planned package: SharpCapInstall.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0B80:12AC][2021-11-29T12:06:31]i299: Plan complete, result: 0x0
[0B80:12AC][2021-11-29T12:06:31]i300: Apply begin
[0B80:12AC][2021-11-29T12:06:31]i010: Launching elevated engine process.
[0B80:12AC][2021-11-29T12:06:31]i011: Launched elevated engine process.
[0B80:12AC][2021-11-29T12:06:31]i012: Connected to elevated engine.
[1DA0:1DE4][2021-11-29T12:06:32]i358: Pausing automatic updates.
[1DA0:1DE4][2021-11-29T12:06:32]i359: Paused automatic updates.
[1DA0:1DE4][2021-11-29T12:06:32]i360: Creating a system restore point.
[1DA0:1DE4][2021-11-29T12:08:12]i361: Created a system restore point.
[1DA0:1DE4][2021-11-29T12:08:12]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2cce31ba-15ec-4def-be7d-411ca27de387}, options: 0x7, disable resume: No
[1DA0:1DE4][2021-11-29T12:08:20]i000: Caching bundle from: 'C:\Windows\Temp\{71D61C2D-215C-4F40-9A20-18E0B959B801}\.be\SharpCapInstall.exe' to: 'C:\ProgramData\Package Cache\{2cce31ba-15ec-4def-be7d-411ca27de387}\SharpCapInstall.exe'
[1DA0:1DE4][2021-11-29T12:08:20]i320: Registering bundle dependency provider: {2cce31ba-15ec-4def-be7d-411ca27de387}, version: 4.0.8395.0
[1DA0:1DE4][2021-11-29T12:08:20]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2cce31ba-15ec-4def-be7d-411ca27de387}, resume: Active, restart initiated: No, disable resume: No
[0B80:1FA0][2021-11-29T12:08:22]w343: Prompt for source of package: NetFx48Web, payload: NetFx48Web, path: C:\Astronomy\redist\ndp48-web.exe
[0B80:1FA0][2021-11-29T12:08:22]i338: Acquiring package: NetFx48Web, payload: NetFx48Web, download from: https://go.microsoft.com/fwlink/?LinkId=2085155
[1DA0:1960][2021-11-29T12:08:23]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[1DA0:1960][2021-11-29T12:08:23]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[1DA0:1960][2021-11-29T12:08:23]e000: Error 0x80070490: Failed to verify signature of payload: NetFx48Web
[1DA0:1960][2021-11-29T12:08:23]e310: Failed to verify payload: NetFx48Web at path: C:\ProgramData\Package Cache\.unverified\NetFx48Web, error: 0x80070490. Deleting file.
[1DA0:1960][2021-11-29T12:08:23]e000: Error 0x80070490: Failed to cache payload: NetFx48Web
[0B80:1FA0][2021-11-29T12:08:23]e314: Failed to cache payload: NetFx48Web from working path: C:\Windows\Temp\{71D61C2D-215C-4F40-9A20-18E0B959B801}\NetFx48Web, error: 0x80070490.
[0B80:1FA0][2021-11-29T12:08:23]e349: Application requested retry of payload: NetFx48Web, encountered error: 0x80070490. Retrying...
[0B80:1FA0][2021-11-29T12:08:23]w343: Prompt for source of package: NetFx48Web, payload: NetFx48Web, path: C:\Astronomy\redist\ndp48-web.exe
[0B80:1FA0][2021-11-29T12:08:26]i338: Acquiring package: NetFx48Web, payload: NetFx48Web, download from: https://go.microsoft.com/fwlink/?LinkId=2085155
[1DA0:1960][2021-11-29T12:08:27]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[1DA0:1960][2021-11-29T12:08:27]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[1DA0:1960][2021-11-29T12:08:27]e000: Error 0x80070490: Failed to verify signature of payload: NetFx48Web
[1DA0:1960][2021-11-29T12:08:27]e310: Failed to verify payload: NetFx48Web at path: C:\ProgramData\Package Cache\.unverified\NetFx48Web, error: 0x80070490. Deleting file.
[1DA0:1960][2021-11-29T12:08:27]e000: Error 0x80070490: Failed to cache payload: NetFx48Web
[0B80:1FA0][2021-11-29T12:08:27]e314: Failed to cache payload: NetFx48Web from working path: C:\Windows\Temp\{71D61C2D-215C-4F40-9A20-18E0B959B801}\NetFx48Web, error: 0x80070490.
[0B80:1FA0][2021-11-29T12:08:27]e349: Application requested retry of payload: NetFx48Web, encountered error: 0x80070490. Retrying...
[0B80:1FA0][2021-11-29T12:08:27]w343: Prompt for source of package: NetFx48Web, payload: NetFx48Web, path: C:\Astronomy\redist\ndp48-web.exe
[0B80:1FA0][2021-11-29T12:08:30]i338: Acquiring package: NetFx48Web, payload: NetFx48Web, download from: https://go.microsoft.com/fwlink/?LinkId=2085155
[1DA0:1960][2021-11-29T12:08:31]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[1DA0:1960][2021-11-29T12:08:31]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[1DA0:1960][2021-11-29T12:08:31]e000: Error 0x80070490: Failed to verify signature of payload: NetFx48Web
[1DA0:1960][2021-11-29T12:08:31]e310: Failed to verify payload: NetFx48Web at path: C:\ProgramData\Package Cache\.unverified\NetFx48Web, error: 0x80070490. Deleting file.
[1DA0:1960][2021-11-29T12:08:31]e000: Error 0x80070490: Failed to cache payload: NetFx48Web
[0B80:1FA0][2021-11-29T12:08:31]e314: Failed to cache payload: NetFx48Web from working path: C:\Windows\Temp\{71D61C2D-215C-4F40-9A20-18E0B959B801}\NetFx48Web, error: 0x80070490.
[0B80:12AC][2021-11-29T12:08:31]e000: Error 0x80070490: Failed while caching, aborting execution.
[1DA0:1DE4][2021-11-29T12:08:31]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2cce31ba-15ec-4def-be7d-411ca27de387}, resume: None, restart: None, disable resume: No
[1DA0:1DE4][2021-11-29T12:08:31]i330: Removed bundle dependency provider: {2cce31ba-15ec-4def-be7d-411ca27de387}
[1DA0:1DE4][2021-11-29T12:08:31]i352: Removing cached bundle: {2cce31ba-15ec-4def-be7d-411ca27de387}, from path: C:\ProgramData\Package Cache\{2cce31ba-15ec-4def-be7d-411ca27de387}\
[1DA0:1DE4][2021-11-29T12:08:31]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2cce31ba-15ec-4def-be7d-411ca27de387}, resume: None, restart initiated: No, disable resume: No
[0B80:12AC][2021-11-29T12:08:31]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No



Any ideas?
Kelvin
User avatar
admin
Site Admin
Posts: 8129
Joined: Sat Feb 11, 2017 3:52 pm
Location: Vale of the White Horse, UK
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Re: V4.0 Installation error

#2

Post by admin »

Hi,

it comes up every now and again - for some reason the installer decides it cannot trust the .NET framework 4.8 installer (which gets downloaded from Microsoft). Quite what causes it is a complete mystery, but the workaround is fortunately easy...

Download and install the .NET Framework 4.8 offline installer from https://dotnet.microsoft.com/download/d ... -installer

Once that is complete, you should be able to install SharpCap without hitting the issue.

cheers,

Robin
KelB
Posts: 3
Joined: Mon Nov 29, 2021 12:12 pm

Re: V4.0 Installation error

#3

Post by KelB »

Thanks for the quick and clear response
I will give it a go
Kelvin
KelB
Posts: 3
Joined: Mon Nov 29, 2021 12:12 pm

Re: V4.0 Installation error

#4

Post by KelB »

Working fine now
Thanks again

Kelvin
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