Camera connection

Discussions, Bug Reports and Issues related to Beta versions of SharpCap
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Lee Housden
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Joined: Mon Feb 12, 2018 5:45 pm

Camera connection

Post by Lee Housden » Wed Sep 26, 2018 5:05 pm

Since downloading the newer version of 3.2 neither of my cameras will connect but the both do in 3.1 comes up with error message. cameras were working just fine in the first 3.2 and on my other laptop downloaded 3.2 and connected fine have tried uninstalling and reinstalling but still the same any idears

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admin
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Re: Camera connection

Post by admin » Wed Sep 26, 2018 5:27 pm

Can you share the error message details please? (A screenshot and ideally the log file content too)

cheers,

Robin

Lee Housden
Posts: 16
Joined: Mon Feb 12, 2018 5:45 pm

Re: Camera connection

Post by Lee Housden » Thu Sep 27, 2018 7:41 am

32A130A2-624B-4AE8-8E28-4C3557F50BF6.jpeg
32A130A2-624B-4AE8-8E28-4C3557F50BF6.jpeg (147.36 KiB) Viewed 936 times

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Re: Camera connection

Post by admin » Thu Sep 27, 2018 8:40 pm

Hi Lee, did you press the 'Report Error' button? I can't see any uploaded error reports in the last few versions of 3.2 that relate to starting the Altair 178C3.

If you are not on the internet on that computer then you will need to get the SharpCap log (after the error has happened) off the computer so that you can post the contents here.

cheers,

Robin

Lee Housden
Posts: 16
Joined: Mon Feb 12, 2018 5:45 pm

Re: Camera connection

Post by Lee Housden » Thu Sep 27, 2018 9:40 pm

Uninstalled Altair capture and reinstalled it now connects to 3.2 beta 👍

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Re: Camera connection

Post by admin » Sat Sep 29, 2018 11:58 am

Cool, good to hear it's sorted :)

cheers,

Robin

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