Re: Dropped frames ASI 294MC Pro
Posted: Thu Oct 08, 2020 6:50 pm
Hi Mark,
I think that Don ended up getting his camera replaced, which presumably solved the issue.
One of the things that I've added to SharpCap in the last year or so (as a result of this sort of problem) is that SharpCap monitors for connection and disconnection of USB devices on the system and every time it receives a notification about a device being added or removed, it puts an entry in the log.
Since doing this, I've seen that a lot of similar problems start happening straight after a log message recording that one or more USB devices have been disconnected from the computer. Often you see reconnection events straight afterwards, but by then the camera has stopped responding.
It would be worth watching the SharpCap log to see if you see that sort of message about USB devices disconnecting at the same time that the camera goes wrong. If you do see that sort of pattern then the question comes down is it a poor physical connection that is glitching or is it that the firmware on the camera that runs the USB connection is resetting for some reason?
Cheers, Robin
I think that Don ended up getting his camera replaced, which presumably solved the issue.
One of the things that I've added to SharpCap in the last year or so (as a result of this sort of problem) is that SharpCap monitors for connection and disconnection of USB devices on the system and every time it receives a notification about a device being added or removed, it puts an entry in the log.
Since doing this, I've seen that a lot of similar problems start happening straight after a log message recording that one or more USB devices have been disconnected from the computer. Often you see reconnection events straight afterwards, but by then the camera has stopped responding.
It would be worth watching the SharpCap log to see if you see that sort of message about USB devices disconnecting at the same time that the camera goes wrong. If you do see that sort of pattern then the question comes down is it a poor physical connection that is glitching or is it that the firmware on the camera that runs the USB connection is resetting for some reason?
Cheers, Robin