QHY163M USB Issues

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NovemberRomeo
Posts: 3
Joined: Sun Jul 14, 2019 8:19 am

QHY163M USB Issues

#1

Post by NovemberRomeo »

Hi,

I am having trouble getting sharpcap to work with my QHY163M. Can you please help?

The camera and cable work fine with EZCap. USB Selective suspend is disabled.

I have attached the system information output, screenshots as suggested showing usbview with and without the camera attached.

For some reason, I can only attach three files. I will send through the USBview files separately.

Yours,

Nick
Attachments
systemINFO.zip
(141.31 KiB) Downloaded 110 times
USBView_OnlyMouseAttached.PNG
USBView_OnlyMouseAttached.PNG (49.39 KiB) Viewed 1795 times
USBView_CameraAttached_LHusb.PNG
USBView_CameraAttached_LHusb.PNG (52.49 KiB) Viewed 1795 times
NovemberRomeo
Posts: 3
Joined: Sun Jul 14, 2019 8:19 am

Re: Troubleshooting USB Issues

#2

Post by NovemberRomeo »

Hi again,

Further to my last post, here attached are the USBView all reports.

Would greatly appreciate your help on this.

Yours,

Nick
Attachments
USBViewAll_CameraAttached_LH.txt
(79.58 KiB) Downloaded 116 times
USBViewAll.txt
(79.58 KiB) Downloaded 114 times
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admin
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Re: QHY163M USB Issues

#3

Post by admin »

Hi,

I have moved your posts out to a separate thread in the qhy subsection of the forums.

If the camera is working correctly with other software then it is unlikely that the USB view data is going to provide the clues we are looking for. That tends to be most useful when the cameras refusing to talk to the computer at all with any software.

Have you tried the suggestions of

1) using the supplied cable with no extensions and
2) adjusting the USB speed/Turbo USB control on the right-hand side to try both low and high values to see if that has any effect.

Cheers, Robin
NovemberRomeo
Posts: 3
Joined: Sun Jul 14, 2019 8:19 am

Re: QHY163M USB Issues

#4

Post by NovemberRomeo »

Hi Robin,

Thanks for getting in touch with me. I am not using any USB extensions and I have been fiddling with the USB speed slider to no effect.

Yours,

Nick
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