update - crashed my sharpcap

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Rojoyinc
Posts: 5
Joined: Sat Apr 21, 2018 11:26 pm

update - crashed my sharpcap

#1

Post by Rojoyinc »

I'm a registered user and running it today it said there was a update... install it? I said yes.
It did some stuff - then bombed and asked me where the .msi instlal file was?

I DUNNO I didn't move it... should just do it by itself?

CRASHED - I then did a uninstall and downloaded the latest version from the website. When I try to install it - it does the same thing?
any ideas?

I have a log file....



[240C:2A68][2018-04-21T17:47:25]i001: Burn v3.11.0.1701, Windows v10.0 (Build 16299: Service Pack 0), path: C:\Users\AstroPC\AppData\Local\Temp\{26610EE6-6C0A-4379-AC50-ACEA818D1AE1}\.cr\SharpCapInstall-3.1.5143.0.exe
[240C:2A68][2018-04-21T17:47:25]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]SharpCap 3.1'
[240C:2A68][2018-04-21T17:47:25]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\SharpCap.exe'
[240C:2A68][2018-04-21T17:47:25]i000: Initializing numeric variable 'LAUNCHSHARPCAP' to value '0'
[240C:2A68][2018-04-21T17:47:25]i009: Command Line: '-burn.clean.room=C:\Users\AstroPC\Downloads\SharpCapInstall-3.1.5143.0.exe -burn.filehandle.attached=584 -burn.filehandle.self=592'
[240C:2A68][2018-04-21T17:47:25]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\AstroPC\Downloads\SharpCapInstall-3.1.5143.0.exe'
[240C:2A68][2018-04-21T17:47:25]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\AstroPC\Downloads\'
[240C:2A68][2018-04-21T17:47:25]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\AstroPC\AppData\Local\Temp\SharpCap_3.1_20180421174725.log'
[240C:2A68][2018-04-21T17:47:25]i000: Setting string variable 'WixBundleName' to value 'SharpCap 3.1'
[240C:2A68][2018-04-21T17:47:25]i000: Setting string variable 'WixBundleManufacturer' to value 'AstroSharp Limited'
[240C:2A9C][2018-04-21T17:47:25]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[240C:2A9C][2018-04-21T17:47:25]i000: Setting version variable 'WixBundleFileVersion' to value '3.1.5143.0'
[240C:2A68][2018-04-21T17:47:26]i100: Detect begin, 4 packages
[240C:2A68][2018-04-21T17:47:26]i000: Setting string variable 'NETFRAMEWORK45' to value '461308'
[240C:2A68][2018-04-21T17:47:26]i000: Setting version variable 'VCREDIST_100_x86' to value '10.0.40219.0'
[240C:2A68][2018-04-21T17:47:26]i052: Condition 'NETFRAMEWORK45 >= 379893' evaluates to true.
[240C:2A68][2018-04-21T17:47:26]i052: Condition '(VCREDIST_100_x86 >= v10.0.30319)' evaluates to true.
[240C:2A68][2018-04-21T17:47:26]i101: Detected package: NetFx452Web, state: Present, cached: None
[240C:2A68][2018-04-21T17:47:26]i101: Detected package: vc100, state: Present, cached: Complete
[240C:2A68][2018-04-21T17:47:26]i101: Detected package: SharpCapInstall.msi, state: Absent, cached: None
[240C:2A68][2018-04-21T17:47:26]i101: Detected package: PostInstall.msi, state: Absent, cached: None
[240C:2A68][2018-04-21T17:47:26]i052: Condition '((VersionNT = v6.0) AND (ServicePackLevel >= 2)) OR ((VersionNT = v6.1) AND (ServicePackLevel >= 1)) OR (VersionNT >= v6.2)' evaluates to true.
[240C:2A68][2018-04-21T17:47:26]i199: Detect complete, result: 0x0
[240C:2A9C][2018-04-21T17:47:29]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[240C:2A68][2018-04-21T17:47:29]i200: Plan begin, 4 packages, action: Install
[240C:2A68][2018-04-21T17:47:29]w321: Skipping dependency registration on package with no dependency providers: NetFx452Web
[240C:2A68][2018-04-21T17:47:29]w321: Skipping dependency registration on package with no dependency providers: vc100
[240C:2A68][2018-04-21T17:47:29]w322: Skipping cross-scope dependency registration on package: SharpCapInstall.msi, bundle scope: PerUser, package scope: PerMachine
[240C:2A68][2018-04-21T17:47:29]i000: Setting string variable 'WixBundleRollbackLog_SharpCapInstall.msi' to value 'C:\Users\AstroPC\AppData\Local\Temp\SharpCap_3.1_20180421174725_000_SharpCapInstall.msi_rollback.log'
[240C:2A68][2018-04-21T17:47:29]i000: Setting string variable 'WixBundleLog_SharpCapInstall.msi' to value 'C:\Users\AstroPC\AppData\Local\Temp\SharpCap_3.1_20180421174725_000_SharpCapInstall.msi.log'
[240C:2A68][2018-04-21T17:47:29]i000: Setting string variable 'WixBundleRollbackLog_PostInstall.msi' to value 'C:\Users\AstroPC\AppData\Local\Temp\SharpCap_3.1_20180421174725_001_PostInstall.msi_rollback.log'
[240C:2A68][2018-04-21T17:47:29]i000: Setting string variable 'WixBundleLog_PostInstall.msi' to value 'C:\Users\AstroPC\AppData\Local\Temp\SharpCap_3.1_20180421174725_001_PostInstall.msi.log'
[240C:2A68][2018-04-21T17:47:29]i201: Planned package: NetFx452Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[240C:2A68][2018-04-21T17:47:29]i201: Planned package: vc100, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[240C:2A68][2018-04-21T17:47:29]i201: Planned package: SharpCapInstall.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[240C:2A68][2018-04-21T17:47:29]i201: Planned package: PostInstall.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[240C:2A68][2018-04-21T17:47:29]i299: Plan complete, result: 0x0
[240C:2A68][2018-04-21T17:47:29]i300: Apply begin
[240C:2A68][2018-04-21T17:47:29]i010: Launching elevated engine process.
[240C:2A68][2018-04-21T17:47:31]i011: Launched elevated engine process.
[240C:2A68][2018-04-21T17:47:31]i012: Connected to elevated engine.
[1130:2104][2018-04-21T17:47:31]i358: Pausing automatic updates.
[1130:2104][2018-04-21T17:47:31]i359: Paused automatic updates.
[1130:2104][2018-04-21T17:47:31]i360: Creating a system restore point.
[1130:2104][2018-04-21T17:47:40]i361: Created a system restore point.
[240C:2A68][2018-04-21T17:47:40]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}, options: 0x7, disable resume: No
[240C:2A68][2018-04-21T17:47:40]i000: Caching bundle from: 'C:\Users\AstroPC\AppData\Local\Temp\{6410E46D-3A19-433D-B459-BA4BDF22FBF1}\.be\SharpCapInstall.exe' to: 'C:\Users\AstroPC\AppData\Local\Package Cache\{c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}\SharpCapInstall.exe'
[240C:2A68][2018-04-21T17:47:40]i320: Registering bundle dependency provider: {c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}, version: 3.1.5143.0
[240C:2A68][2018-04-21T17:47:40]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}, resume: Active, restart initiated: No, disable resume: No
[1130:2F3C][2018-04-21T17:47:40]i305: Verified acquired payload: SharpCapInstall.msi at path: C:\ProgramData\Package Cache\.unverified\SharpCapInstall.msi, moving to: C:\ProgramData\Package Cache\{83230C3B-BC26-4694-B60E-3482E0F8FF17}v3.1.5143\SharpCapInstall.msi.
[240C:2654][2018-04-21T17:47:40]i305: Verified acquired payload: PostInstall.msi at path: C:\Users\AstroPC\AppData\Local\Package Cache\.unverified\PostInstall.msi, moving to: C:\Users\AstroPC\AppData\Local\Package Cache\{A46ECA23-1955-4DD4-8E64-2349A5A3008B}v3.1.5143\PostInstall.msi.
[240C:2654][2018-04-21T17:47:40]i305: Verified acquired payload: cab5F14527E9461EFEDCF12D0ACCA979C7B at path: C:\Users\AstroPC\AppData\Local\Package Cache\.unverified\cab5F14527E9461EFEDCF12D0ACCA979C7B, moving to: C:\Users\AstroPC\AppData\Local\Package Cache\{A46ECA23-1955-4DD4-8E64-2349A5A3008B}v3.1.5143\cab1.cab.
[1130:2104][2018-04-21T17:47:40]i301: Applying execute package: SharpCapInstall.msi, action: Install, path: C:\ProgramData\Package Cache\{83230C3B-BC26-4694-B60E-3482E0F8FF17}v3.1.5143\SharpCapInstall.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" APPLICATIONROOTDIRECTORY="C:\Program Files (x86)\SharpCap 3.1"'
[240C:2A68][2018-04-21T17:47:43]i319: Applied execute package: SharpCapInstall.msi, result: 0x0, restart: None
[240C:2A68][2018-04-21T17:47:43]i323: Registering package dependency provider: {A46ECA23-1955-4DD4-8E64-2349A5A3008B}, version: 3.1.5143, package: PostInstall.msi
[240C:2A68][2018-04-21T17:47:43]i301: Applying execute package: PostInstall.msi, action: Install, path: C:\Users\AstroPC\AppData\Local\Package Cache\{A46ECA23-1955-4DD4-8E64-2349A5A3008B}v3.1.5143\PostInstall.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" LAUNCHDIR="C:\Program Files (x86)\SharpCap 3.1" LAUNCHSHARPCAP="0"'
[240C:2A68][2018-04-21T17:48:02]e000: Error 0x80070643: Failed to install MSI package.
[240C:2A68][2018-04-21T17:48:02]e000: Error 0x80070643: Failed to configure per-user MSI package.
[240C:2A68][2018-04-21T17:48:02]i319: Applied execute package: PostInstall.msi, result: 0x80070643, restart: None
[240C:2A68][2018-04-21T17:48:02]e000: Error 0x80070643: Failed to execute MSI package.
[240C:2A68][2018-04-21T17:48:02]i318: Skipped rollback of package: PostInstall.msi, action: Uninstall, already: Absent
[240C:2A68][2018-04-21T17:48:02]i319: Applied rollback package: PostInstall.msi, result: 0x0, restart: None
[240C:2A68][2018-04-21T17:48:02]i329: Removed package dependency provider: {A46ECA23-1955-4DD4-8E64-2349A5A3008B}, package: PostInstall.msi
[240C:2A68][2018-04-21T17:48:02]i351: Removing cached package: PostInstall.msi, from path: C:\Users\AstroPC\AppData\Local\Package Cache\{A46ECA23-1955-4DD4-8E64-2349A5A3008B}v3.1.5143\
[1130:2104][2018-04-21T17:48:02]i301: Applying rollback package: SharpCapInstall.msi, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" APPLICATIONROOTDIRECTORY="C:\Program Files (x86)\SharpCap 3.1"'
[240C:2A68][2018-04-21T17:48:04]i319: Applied rollback package: SharpCapInstall.msi, result: 0x0, restart: None
[1130:2104][2018-04-21T17:48:04]i351: Removing cached package: SharpCapInstall.msi, from path: C:\ProgramData\Package Cache\{83230C3B-BC26-4694-B60E-3482E0F8FF17}v3.1.5143\
[240C:2A68][2018-04-21T17:48:04]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}, resume: None, restart: None, disable resume: No
[240C:2A68][2018-04-21T17:48:04]i330: Removed bundle dependency provider: {c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}
[240C:2A68][2018-04-21T17:48:04]i352: Removing cached bundle: {c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}, from path: C:\Users\AstroPC\AppData\Local\Package Cache\{c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}\
[240C:2A68][2018-04-21T17:48:04]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}, resume: None, restart initiated: No, disable resume: No
[240C:2A68][2018-04-21T17:48:04]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
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Re: update - crashed my sharpcap

#2

Post by admin »

Hi,

there is some discussion of a similar issue here - viewtopic.php?f=5&t=757&p=3725#p3725, where you may find some helpful suggestions.

I would recommend trying the following in order to manually update

1) try uninstalling your existing version from the control panel (add/remove programs)

2) if 1) fails, try uninstalling your existing version by downloading the installer for the exact same version and running the installer then selecting uninstall

3) if 1&2 fail, check the last post in the thread I link to above

If you get your existing version uninstalled then you should be able to manually install the new verison with no problems.

Hope this helps,

Robin
Rojoyinc
Posts: 5
Joined: Sat Apr 21, 2018 11:26 pm

Re: update - crashed my sharpcap

#3

Post by Rojoyinc »

had done that - but this time worked. thanks
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