I'm a registered user and running it today it said there was a update... install it? I said yes.
It did some stuff - then bombed and asked me where the .msi instlal file was?
I DUNNO I didn't move it... should just do it by itself?
CRASHED - I then did a uninstall and downloaded the latest version from the website. When I try to install it - it does the same thing?
any ideas?
I have a log file....
[240C:2A68][2018-04-21T17:47:25]i001: Burn v3.11.0.1701, Windows v10.0 (Build 16299: Service Pack 0), path: C:\Users\AstroPC\AppData\Local\Temp\{26610EE6-6C0A-4379-AC50-ACEA818D1AE1}\.cr\SharpCapInstall-3.1.5143.0.exe
[240C:2A68][2018-04-21T17:47:25]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]SharpCap 3.1'
[240C:2A68][2018-04-21T17:47:25]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\SharpCap.exe'
[240C:2A68][2018-04-21T17:47:25]i000: Initializing numeric variable 'LAUNCHSHARPCAP' to value '0'
[240C:2A68][2018-04-21T17:47:25]i009: Command Line: '-burn.clean.room=C:\Users\AstroPC\Downloads\SharpCapInstall-3.1.5143.0.exe -burn.filehandle.attached=584 -burn.filehandle.self=592'
[240C:2A68][2018-04-21T17:47:25]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\AstroPC\Downloads\SharpCapInstall-3.1.5143.0.exe'
[240C:2A68][2018-04-21T17:47:25]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\AstroPC\Downloads\'
[240C:2A68][2018-04-21T17:47:25]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\AstroPC\AppData\Local\Temp\SharpCap_3.1_20180421174725.log'
[240C:2A68][2018-04-21T17:47:25]i000: Setting string variable 'WixBundleName' to value 'SharpCap 3.1'
[240C:2A68][2018-04-21T17:47:25]i000: Setting string variable 'WixBundleManufacturer' to value 'AstroSharp Limited'
[240C:2A9C][2018-04-21T17:47:25]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[240C:2A9C][2018-04-21T17:47:25]i000: Setting version variable 'WixBundleFileVersion' to value '3.1.5143.0'
[240C:2A68][2018-04-21T17:47:26]i100: Detect begin, 4 packages
[240C:2A68][2018-04-21T17:47:26]i000: Setting string variable 'NETFRAMEWORK45' to value '461308'
[240C:2A68][2018-04-21T17:47:26]i000: Setting version variable 'VCREDIST_100_x86' to value '10.0.40219.0'
[240C:2A68][2018-04-21T17:47:26]i052: Condition 'NETFRAMEWORK45 >= 379893' evaluates to true.
[240C:2A68][2018-04-21T17:47:26]i052: Condition '(VCREDIST_100_x86 >= v10.0.30319)' evaluates to true.
[240C:2A68][2018-04-21T17:47:26]i101: Detected package: NetFx452Web, state: Present, cached: None
[240C:2A68][2018-04-21T17:47:26]i101: Detected package: vc100, state: Present, cached: Complete
[240C:2A68][2018-04-21T17:47:26]i101: Detected package: SharpCapInstall.msi, state: Absent, cached: None
[240C:2A68][2018-04-21T17:47:26]i101: Detected package: PostInstall.msi, state: Absent, cached: None
[240C:2A68][2018-04-21T17:47:26]i052: Condition '((VersionNT = v6.0) AND (ServicePackLevel >= 2)) OR ((VersionNT = v6.1) AND (ServicePackLevel >= 1)) OR (VersionNT >= v6.2)' evaluates to true.
[240C:2A68][2018-04-21T17:47:26]i199: Detect complete, result: 0x0
[240C:2A9C][2018-04-21T17:47:29]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[240C:2A68][2018-04-21T17:47:29]i200: Plan begin, 4 packages, action: Install
[240C:2A68][2018-04-21T17:47:29]w321: Skipping dependency registration on package with no dependency providers: NetFx452Web
[240C:2A68][2018-04-21T17:47:29]w321: Skipping dependency registration on package with no dependency providers: vc100
[240C:2A68][2018-04-21T17:47:29]w322: Skipping cross-scope dependency registration on package: SharpCapInstall.msi, bundle scope: PerUser, package scope: PerMachine
[240C:2A68][2018-04-21T17:47:29]i000: Setting string variable 'WixBundleRollbackLog_SharpCapInstall.msi' to value 'C:\Users\AstroPC\AppData\Local\Temp\SharpCap_3.1_20180421174725_000_SharpCapInstall.msi_rollback.log'
[240C:2A68][2018-04-21T17:47:29]i000: Setting string variable 'WixBundleLog_SharpCapInstall.msi' to value 'C:\Users\AstroPC\AppData\Local\Temp\SharpCap_3.1_20180421174725_000_SharpCapInstall.msi.log'
[240C:2A68][2018-04-21T17:47:29]i000: Setting string variable 'WixBundleRollbackLog_PostInstall.msi' to value 'C:\Users\AstroPC\AppData\Local\Temp\SharpCap_3.1_20180421174725_001_PostInstall.msi_rollback.log'
[240C:2A68][2018-04-21T17:47:29]i000: Setting string variable 'WixBundleLog_PostInstall.msi' to value 'C:\Users\AstroPC\AppData\Local\Temp\SharpCap_3.1_20180421174725_001_PostInstall.msi.log'
[240C:2A68][2018-04-21T17:47:29]i201: Planned package: NetFx452Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[240C:2A68][2018-04-21T17:47:29]i201: Planned package: vc100, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[240C:2A68][2018-04-21T17:47:29]i201: Planned package: SharpCapInstall.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[240C:2A68][2018-04-21T17:47:29]i201: Planned package: PostInstall.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[240C:2A68][2018-04-21T17:47:29]i299: Plan complete, result: 0x0
[240C:2A68][2018-04-21T17:47:29]i300: Apply begin
[240C:2A68][2018-04-21T17:47:29]i010: Launching elevated engine process.
[240C:2A68][2018-04-21T17:47:31]i011: Launched elevated engine process.
[240C:2A68][2018-04-21T17:47:31]i012: Connected to elevated engine.
[1130:2104][2018-04-21T17:47:31]i358: Pausing automatic updates.
[1130:2104][2018-04-21T17:47:31]i359: Paused automatic updates.
[1130:2104][2018-04-21T17:47:31]i360: Creating a system restore point.
[1130:2104][2018-04-21T17:47:40]i361: Created a system restore point.
[240C:2A68][2018-04-21T17:47:40]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}, options: 0x7, disable resume: No
[240C:2A68][2018-04-21T17:47:40]i000: Caching bundle from: 'C:\Users\AstroPC\AppData\Local\Temp\{6410E46D-3A19-433D-B459-BA4BDF22FBF1}\.be\SharpCapInstall.exe' to: 'C:\Users\AstroPC\AppData\Local\Package Cache\{c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}\SharpCapInstall.exe'
[240C:2A68][2018-04-21T17:47:40]i320: Registering bundle dependency provider: {c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}, version: 3.1.5143.0
[240C:2A68][2018-04-21T17:47:40]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}, resume: Active, restart initiated: No, disable resume: No
[1130:2F3C][2018-04-21T17:47:40]i305: Verified acquired payload: SharpCapInstall.msi at path: C:\ProgramData\Package Cache\.unverified\SharpCapInstall.msi, moving to: C:\ProgramData\Package Cache\{83230C3B-BC26-4694-B60E-3482E0F8FF17}v3.1.5143\SharpCapInstall.msi.
[240C:2654][2018-04-21T17:47:40]i305: Verified acquired payload: PostInstall.msi at path: C:\Users\AstroPC\AppData\Local\Package Cache\.unverified\PostInstall.msi, moving to: C:\Users\AstroPC\AppData\Local\Package Cache\{A46ECA23-1955-4DD4-8E64-2349A5A3008B}v3.1.5143\PostInstall.msi.
[240C:2654][2018-04-21T17:47:40]i305: Verified acquired payload: cab5F14527E9461EFEDCF12D0ACCA979C7B at path: C:\Users\AstroPC\AppData\Local\Package Cache\.unverified\cab5F14527E9461EFEDCF12D0ACCA979C7B, moving to: C:\Users\AstroPC\AppData\Local\Package Cache\{A46ECA23-1955-4DD4-8E64-2349A5A3008B}v3.1.5143\cab1.cab.
[1130:2104][2018-04-21T17:47:40]i301: Applying execute package: SharpCapInstall.msi, action: Install, path: C:\ProgramData\Package Cache\{83230C3B-BC26-4694-B60E-3482E0F8FF17}v3.1.5143\SharpCapInstall.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" APPLICATIONROOTDIRECTORY="C:\Program Files (x86)\SharpCap 3.1"'
[240C:2A68][2018-04-21T17:47:43]i319: Applied execute package: SharpCapInstall.msi, result: 0x0, restart: None
[240C:2A68][2018-04-21T17:47:43]i323: Registering package dependency provider: {A46ECA23-1955-4DD4-8E64-2349A5A3008B}, version: 3.1.5143, package: PostInstall.msi
[240C:2A68][2018-04-21T17:47:43]i301: Applying execute package: PostInstall.msi, action: Install, path: C:\Users\AstroPC\AppData\Local\Package Cache\{A46ECA23-1955-4DD4-8E64-2349A5A3008B}v3.1.5143\PostInstall.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" LAUNCHDIR="C:\Program Files (x86)\SharpCap 3.1" LAUNCHSHARPCAP="0"'
[240C:2A68][2018-04-21T17:48:02]e000: Error 0x80070643: Failed to install MSI package.
[240C:2A68][2018-04-21T17:48:02]e000: Error 0x80070643: Failed to configure per-user MSI package.
[240C:2A68][2018-04-21T17:48:02]i319: Applied execute package: PostInstall.msi, result: 0x80070643, restart: None
[240C:2A68][2018-04-21T17:48:02]e000: Error 0x80070643: Failed to execute MSI package.
[240C:2A68][2018-04-21T17:48:02]i318: Skipped rollback of package: PostInstall.msi, action: Uninstall, already: Absent
[240C:2A68][2018-04-21T17:48:02]i319: Applied rollback package: PostInstall.msi, result: 0x0, restart: None
[240C:2A68][2018-04-21T17:48:02]i329: Removed package dependency provider: {A46ECA23-1955-4DD4-8E64-2349A5A3008B}, package: PostInstall.msi
[240C:2A68][2018-04-21T17:48:02]i351: Removing cached package: PostInstall.msi, from path: C:\Users\AstroPC\AppData\Local\Package Cache\{A46ECA23-1955-4DD4-8E64-2349A5A3008B}v3.1.5143\
[1130:2104][2018-04-21T17:48:02]i301: Applying rollback package: SharpCapInstall.msi, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" APPLICATIONROOTDIRECTORY="C:\Program Files (x86)\SharpCap 3.1"'
[240C:2A68][2018-04-21T17:48:04]i319: Applied rollback package: SharpCapInstall.msi, result: 0x0, restart: None
[1130:2104][2018-04-21T17:48:04]i351: Removing cached package: SharpCapInstall.msi, from path: C:\ProgramData\Package Cache\{83230C3B-BC26-4694-B60E-3482E0F8FF17}v3.1.5143\
[240C:2A68][2018-04-21T17:48:04]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}, resume: None, restart: None, disable resume: No
[240C:2A68][2018-04-21T17:48:04]i330: Removed bundle dependency provider: {c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}
[240C:2A68][2018-04-21T17:48:04]i352: Removing cached bundle: {c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}, from path: C:\Users\AstroPC\AppData\Local\Package Cache\{c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}\
[240C:2A68][2018-04-21T17:48:04]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c6bc39bb-d4c6-4c09-8407-e4db8e1dd9d1}, resume: None, restart initiated: No, disable resume: No
[240C:2A68][2018-04-21T17:48:04]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
update - crashed my sharpcap
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Re: update - crashed my sharpcap
Hi,
there is some discussion of a similar issue here - viewtopic.php?f=5&t=757&p=3725#p3725, where you may find some helpful suggestions.
I would recommend trying the following in order to manually update
1) try uninstalling your existing version from the control panel (add/remove programs)
2) if 1) fails, try uninstalling your existing version by downloading the installer for the exact same version and running the installer then selecting uninstall
3) if 1&2 fail, check the last post in the thread I link to above
If you get your existing version uninstalled then you should be able to manually install the new verison with no problems.
Hope this helps,
Robin
there is some discussion of a similar issue here - viewtopic.php?f=5&t=757&p=3725#p3725, where you may find some helpful suggestions.
I would recommend trying the following in order to manually update
1) try uninstalling your existing version from the control panel (add/remove programs)
2) if 1) fails, try uninstalling your existing version by downloading the installer for the exact same version and running the installer then selecting uninstall
3) if 1&2 fail, check the last post in the thread I link to above
If you get your existing version uninstalled then you should be able to manually install the new verison with no problems.
Hope this helps,
Robin
Re: update - crashed my sharpcap
had done that - but this time worked. thanks