License Renewal

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martinclayden
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Joined: Thu Jul 09, 2020 9:31 am

License Renewal

#1

Post by martinclayden »

If, when I renew my license, there is time left on the current license, will the remaining weeks be added to the new license ?

Martin
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Menno555
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Joined: Mon Apr 20, 2020 2:19 pm
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Re: License Renewal

#2

Post by Menno555 »

Hi Martin

Yes, you can renew your license by just buying a new one. You don't lose out by renewing early, since when you renew we will start the year for the new license from the expiry date of the old license. For this to work it is important that you purchase your new license using the same email address as shown in your existing license.

Menno
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admin
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Re: License Renewal

#3

Post by admin »

Hi,

just to add that you need to wait until you receive your first renewal reminder email (30 days before your current license expires) - if you renew before that, you will get a separate license that runs for a year from the date of purchase. If you renew after receiving the reminder then the new license will run until (date of expiry of old license + 1 year + 2 months bonus).

As Menno says, you must use the same email address as the one shown in your old license for the renewal to work correctly. If you need to change the email address, please let us know (reply to your original license email) - we will update the records and then let you know that it is safe to renew.

cheers,

Robin
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