Nice to meet you.
I purchased a license for SharpCap Pro, but Edge translated it into Japanese without permission, and even if I copied and pasted it, it was not authenticated.
So I re-accessed it in Chrome and bought the license key again.
Can you refund the price for the first purchase?
Failed to get the license key
Forum rules
If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs
Please also read about Troubleshooting USB Issues before posting.
*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***
Please include the following details in any bug report:
* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs
Please also read about Troubleshooting USB Issues before posting.
*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***
Please include the following details in any bug report:
* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
Failed to get the license key
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Re: Failed to get the license key
Hi,
apologies for that - I have refunded your first purchase. I thought I had fixed that web page to not translate the key, but I can see now I made a mistake with that (which I have now fixed properly - I hope!)
thanks,
Robin
apologies for that - I have refunded your first purchase. I thought I had fixed that web page to not translate the key, but I can see now I made a mistake with that (which I have now fixed properly - I hope!)
thanks,
Robin
Re: Failed to get the license key
Thank you for your quick response and refund.
Re: Failed to get the license key
Just tried to upgrade my SharpCap, but never got the key, either as a browser window or email.
Looking forward to using the Pro version.
Looking forward to using the Pro version.
- admin
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Re: Failed to get the license key
Hi,
just replied to your email.
Robin
just replied to your email.
Robin
Re: Failed to get the license key
Best. Customer. Service. Ever.
Re: Failed to get the license key
Paid for Pro never got my license Key
- admin
- Site Admin
- Posts: 13473
- Joined: Sat Feb 11, 2017 3:52 pm
- Location: Vale of the White Horse, UK
- Contact:
Re: Failed to get the license key
Hi,
I will email you so we can try to work out where your key has gone.
thanks,
Robin
I will email you so we can try to work out where your key has gone.
thanks,
Robin