Failed to get the license key

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japwilkos
Posts: 6
Joined: Tue Jan 12, 2021 11:36 am

Failed to get the license key

Post by japwilkos »

Nice to meet you.
I purchased a license for SharpCap Pro, but Edge translated it into Japanese without permission, and even if I copied and pasted it, it was not authenticated.
So I re-accessed it in Chrome and bought the license key again.
Can you refund the price for the first purchase?
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admin
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Posts: 6669
Joined: Sat Feb 11, 2017 3:52 pm
Location: Vale of the White Horse, UK
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Re: Failed to get the license key

Post by admin »

Hi,

apologies for that - I have refunded your first purchase. I thought I had fixed that web page to not translate the key, but I can see now I made a mistake with that (which I have now fixed properly - I hope!)

thanks,

Robin
japwilkos
Posts: 6
Joined: Tue Jan 12, 2021 11:36 am

Re: Failed to get the license key

Post by japwilkos »

Thank you for your quick response and refund.
Tfer
Posts: 2
Joined: Mon Mar 08, 2021 7:49 pm

Re: Failed to get the license key

Post by Tfer »

Just tried to upgrade my SharpCap, but never got the key, either as a browser window or email.

Looking forward to using the Pro version.
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admin
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Joined: Sat Feb 11, 2017 3:52 pm
Location: Vale of the White Horse, UK
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Re: Failed to get the license key

Post by admin »

Hi,

just replied to your email.

Robin
Tfer
Posts: 2
Joined: Mon Mar 08, 2021 7:49 pm

Re: Failed to get the license key

Post by Tfer »

Best. Customer. Service. Ever.
wscs00
Posts: 1
Joined: Tue Mar 30, 2021 3:21 pm

Re: Failed to get the license key

Post by wscs00 »

Paid for Pro never got my license Key
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admin
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Posts: 6669
Joined: Sat Feb 11, 2017 3:52 pm
Location: Vale of the White Horse, UK
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Re: Failed to get the license key

Post by admin »

Hi,

I will email you so we can try to work out where your key has gone.

thanks,

Robin
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