Failed to get the license key

A place to report problems and bugs in SharpCap
Forum rules


If you have a problem or question, please check the FAQ to see if it already has an answer : https://www.sharpcap.co.uk/sharpcap-faqs

Please also read about Troubleshooting USB Issues before posting.

*** Please do not post license keys - please report any problems with licensing to 'admin' by private message ***

Please include the following details in any bug report:

* Version of SharpCap
* Camera and other hardware being user
* Operating system version
* Contents of the SharpCap log after the problem has occurred.
[If SharpCap crashes, please send the bug report when prompted instead of including the log]
Post Reply
japwilkos
Posts: 6
Joined: Tue Jan 12, 2021 11:36 am

Failed to get the license key

#1

Post by japwilkos »

Nice to meet you.
I purchased a license for SharpCap Pro, but Edge translated it into Japanese without permission, and even if I copied and pasted it, it was not authenticated.
So I re-accessed it in Chrome and bought the license key again.
Can you refund the price for the first purchase?
Attachments
scnisemono.jpg
scnisemono.jpg (255.94 KiB) Viewed 1667 times
User avatar
admin
Site Admin
Posts: 13177
Joined: Sat Feb 11, 2017 3:52 pm
Location: Vale of the White Horse, UK
Contact:

Re: Failed to get the license key

#2

Post by admin »

Hi,

apologies for that - I have refunded your first purchase. I thought I had fixed that web page to not translate the key, but I can see now I made a mistake with that (which I have now fixed properly - I hope!)

thanks,

Robin
japwilkos
Posts: 6
Joined: Tue Jan 12, 2021 11:36 am

Re: Failed to get the license key

#3

Post by japwilkos »

Thank you for your quick response and refund.
Tfer
Posts: 23
Joined: Mon Mar 08, 2021 7:49 pm

Re: Failed to get the license key

#4

Post by Tfer »

Just tried to upgrade my SharpCap, but never got the key, either as a browser window or email.

Looking forward to using the Pro version.
User avatar
admin
Site Admin
Posts: 13177
Joined: Sat Feb 11, 2017 3:52 pm
Location: Vale of the White Horse, UK
Contact:

Re: Failed to get the license key

#5

Post by admin »

Hi,

just replied to your email.

Robin
Tfer
Posts: 23
Joined: Mon Mar 08, 2021 7:49 pm

Re: Failed to get the license key

#6

Post by Tfer »

Best. Customer. Service. Ever.
wscs00
Posts: 1
Joined: Tue Mar 30, 2021 3:21 pm

Re: Failed to get the license key

#7

Post by wscs00 »

Paid for Pro never got my license Key
User avatar
admin
Site Admin
Posts: 13177
Joined: Sat Feb 11, 2017 3:52 pm
Location: Vale of the White Horse, UK
Contact:

Re: Failed to get the license key

#8

Post by admin »

Hi,

I will email you so we can try to work out where your key has gone.

thanks,

Robin
Post Reply