minimize the screen

[Ray Hansen]

When I try to minimize the main screen, the program just terminates
and I have to restart. Is there a trick to this besides clicking on the '-'?

[admin]

Hi,

sounds like a bug, but I can't make it happen with 3.0, 3.1 or 3.2 beta (I just tried starting each and then minimizing). What version are you using and what exact steps do you need to take from starting SharpCap to make the bug happen?

thanks,

Robin

[Ray Hansen]

Hi Robin. I'm using 3.1.5219 in windows 10 home, build 17134. From startup, I can try directly or work through any number of steps, but as soon as I click to minimize, the program terminates. Is there a log file I can send?

[admin]

Hi,

very weird - works for me with that exact version - the app just minimizes to the taskbar and comes back nicely when clicked on.

Anyway, logs... Delete all existing log files in

Code: Select all

%LOCALAPPDATA%\SharpCap\logs

as clearing this folder makes it easy to find the correct new log.

Then, run the application and perform the test that crashes it and you should have one log file in that folder which you can send to me.

cheers,

Robin

[Ray Hansen]

File attached.

[admin]

Ok, thanks for that - there is no evidence in the log of anything bad happening at the end, so while it rules out some possibilities it doesn't pin down the cause

Can you check to see if SharpCap is still running in the Task Manager process list after you minimize it?

cheers,

Robin

[Ray Hansen]

Task manager shows it ending immediately.

[admin]

Weird!

You need to try to get SharpCap to make a crash dump - see the 'No Crash Report?' section of the docs for instructions - https://docs.sharpcap.co.uk/2.9/#No%20Crash%20Report%3F

cheers,

Robin

[Ray Hansen]

No luck.
For my command line I used "c:\Program Files (x86)\SharpCap 3.1\SharpCap.exe" /dump . The program started then
terminated as usual when I clicked minimize. But there is no dump file created. It doesn't show up on the desktop or
when I do a quick file search. Is there anything else I can do?

[admin]

The mystery deepens - no dump file and no longer in process explorer would seem to suggest it exited without an error, but that's silly if you just tried to minimize.

Time to wheel out the big guns... Procdump (down load from https://docs.microsoft.com/en-us/sysint ... s/procdump)

Unzip, then from a command prompt run

Code: Select all

procdump -e -w SharpCap.exe %DESKTOP%\SharpCap.dmp

The run SharpCap (normally, no need for command line). Procdump will spot SharpCap starting up and print a lot of messages. Now Minimize SharpCap. If there is an error then ProcDump should create the dump file. If SharpCap exits cleanly then procdump will also exit with a message like

Code: Select all

[20:47:30] The process has exited.
[20:47:30] Dump count not reached.

If procdump doesn't exit when you minimize then it means that SharpCap is still running somehow. Let me know what results you see.

cheers,

Robin